RYAN UPCHURCH
Mount Laurel,NJ
Summary
Dynamic Account Representative Manager with a proven track record at Pirtek, leveraging CRM software to drive revenue growth and cultivate client relationships. Expert in sales strategy development and account management, consistently enhancing client satisfaction and expanding market presence. Achieved significant sales increases through innovative strategies and stakeholder engagement.
Overview
18
18
years of professional experience
Work History
Account Representative Manager
Pirtek
Philadelphia, Pennsylvania
12.2023 - Current
- Cultivated strong relationships with key stakeholders to enhance client satisfaction.
- Utilized CRM systems for effective tracking of client interactions and account information.
- Led sales planning and account management efforts to expand existing accounts.
- Developed strategies for establishing new sales accounts, driving revenue growth.
Account Executive
Incenter Insurance Solution
Fort Washington, Pennsylvania
01.2022 - 11.2023
- Identified and sold property and casualty insurance products to potential customers.
- Established market presence and built referral networks to enhance business opportunities.
- Developed marketing strategies to effectively compete with other insurance providers.
Customer Finance Specialist
Colonial Electrical Supply
04.2018 - 01.2022
- Reconciled customer disputed balances to ensure accurate financial records.
- Reviewed and released orders as customers reached or exceeded credit limits.
- Facilitated project closeout meetings at specific billing percentage intervals with project team.
Customer Service Sales Rep
Verizon Communications
11.2016 - 04.2018
- Provided tailored product knowledge to customers, enhancing informed purchasing decisions.
- Consulted with customers throughout sales process to ensure satisfaction and mitigate future issues.
Sales Consultant
Carmax
02.2016 - 10.2016
- Facilitated complete car purchasing experience, including financing options for clients.
- Generated prospects through online inquiries and customer referrals.
- Assisted customers in navigating financing solutions during vehicle transactions.
Sales Agent
Corporate Call Center
05.2015 - 01.2016
- Assessed customer needs to identify optimal products or services.
- Conducted research and due diligence to promptly resolve issues.
Retail Sales Associate/Key Holder
T-MOBILE
04.2013 - 04.2015
- Maximized profitability through effective upselling strategies to drive sales.
- Managed inventory and processed shipments to ensure operational efficiency.
- Handled store opening and closing procedures, including register management and deposits.
- Developed staff assignments to optimize workflow and productivity.
Merchandiser
Acosta Sales & Marketing
09.2009 - 03.2013
- Printed updated labels and tags for products to enhance visibility.
- Established high-traffic displays, contributing to increased sales performance.
- Coordinated execution of planograms with store management for optimal product placement.
- Designed interactive store displays to elevate customer engagement.
Direct Sales Rep
Comcast
12.2007 - 08.2009
- Executed home and business visits to promote products to prospective customers.
- Achieved an average of 70 prospecting calls daily through effective lead generation strategies.
Education
High School Graduate -
Upper Darby High School
Drexel Hill, PA01.2004
Skills
- Customer relationship management
- Sales strategy development
- CRM software proficiency
- Account management
- Revenue growth
Timeline
Account Representative Manager
Pirtek
12.2023 - Current
Account Executive
Incenter Insurance Solution
01.2022 - 11.2023
Customer Finance Specialist
Colonial Electrical Supply
04.2018 - 01.2022
Customer Service Sales Rep
Verizon Communications
11.2016 - 04.2018
Sales Consultant
Carmax
02.2016 - 10.2016
Sales Agent
Corporate Call Center
05.2015 - 01.2016
Retail Sales Associate/Key Holder
T-MOBILE
04.2013 - 04.2015
Merchandiser
Acosta Sales & Marketing
09.2009 - 03.2013
Direct Sales Rep
Comcast
12.2007 - 08.2009
High School Graduate -
Upper Darby High School
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