Ryan Vanderhoff

2024 – Present • B2B Manager / Customer Service Supervisor

As a B2B Manager, I developed and executed marketing strategies to increase business growth. I identified new leads and marketing campaigns to meet specific needs. I delivered targeted marketing solutions that improved client satisfaction and retention, while tracking performance and analyzing market trends to achieve business goals.

As a Customer Service Supervisor, I managed team performance, resolved escalated issues, and maintained positive customer relationships. I conducted weekly meetings to address department concerns and enhance team knowledge, while analyzing service metrics to identify trends and collaborating with other departments to improve cross-functional processes and service delivery.

2022 – 2024 • Sales Account Manager

I generated new business by prospecting leads and identifying opportunities by calling and traveling to trade shows. I built strong relationships with customers, expanded the client base, and provided tailored product presentations and pricing. Using CRM software, I tracked sales activities, closed deals, and consistently met or exceeded sales targets. I managed key accounts, ensuring customer satisfaction and resolving issues to support business growth. I also kept accurate sales records, forecasts, and reports to track progress and guide decision-making.

I assisted clients in securing mortgage financing by evaluating their financial information and recommending suitable loan products, including conventional, FHA and VA loans. I guided borrowers through the application process, ensuring clear communication and a seamless experience from inquiry to closing. I collaborated with underwriters, real estate agents, and title companies to ensure timely loan approvals and closings, while ensuring compliance with all federal / state regulations. Additionally, I built and maintained strong client relationships, generated referrals, and managed a loan pipeline to ensure on-time closings.

I maintained excellent attendance and punctuality while working closely with the CEO to address mortgage challenges, improve operational efficiency, and enhance customer service, while also playing a key role in processing residential and VA loans with a focus on accuracy and compliance.

I was responsible for ensuring golf carts were clean, charged, and properly maintained, while providing excellent customer service to golfers. Assisted with cart check-in, delivery, and pickup, coordinated cart availability, and supported general club operations as needed.

Cleaned residential and commercial properties using approved cleaning products to reduce bacteria and prevent virus spread, while collaborating effectively with the team daily.

Launched and managed an online business. Developed a comprehensive business strategy, built a user-friendly e-commerce website, and implemented digital marketing campaigns across social media platforms to drive traffic and increase sales.