Years of professional leadership experience
Ryan Vaught
Business Leadership
Iowa City,IA
Summary
Enthusiastic management professional with 8+ years of experience that has demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and streamlining procedures while optimizing employee talent.
Overview
8
8
Work History
Retail Area Sales Manager
US Cellular
01.2021 - Current
- Cultivated team accountability with a direct report team of 9 and area team of 90
- Developed leadership skills through data analysis, performance management, streamlined onboarding, and intentional leadership
- Maintained 29.2% turnover YoY, decreasing turnover of employees under 1 year by 15%
- Directed area transition by reviewing data, collaborating with a team of 9, implementing performance tracking tools, and redesigning 1x1 meetings
- Resulted in $183,000 increased monthly revenue, improved Business Customer Acquisition by 38% YoY, and 7% YoY accessory sales growth, totaling $5.7M in 2022
- Influenced DE&I enhancements and Mental Health initiatives by prioritizing growth, education, and involvement
- Achieved Board Member position of our National Associate Resource Group, promoting company's DE&I strategy and benefits, leading to 11% increase in Group memberships YoY
Retail Store Manager
US Cellular
01.2017 - 12.2020
- Orchestrated team development, fostering accountability and continuous improvement, yielding exceptional customer service and record-breaking sales
- Cultivated leadership, increasing internal promotions by 20% and boosting team morale and retention
- Spearheaded sales initiatives exceeding company expectations, achieving top 3% ranking in organization
- Actively engaged in community outreach, strengthening brand presence, and building customer relationships
- Led daily store operations, enhancing customer experience, and driving profitable operational excellence
- Streamlined processes, reducing operational costs by 15% while maintaining high customer satisfaction.
Retail Sales Manager
US Cellular
09.2015 - 01.2017
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings and sales revenue.
- Mentored team members to enhance professional development and accountability in workplace.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Retail Wireless Sales Consultant
US Cellular
04.2014 - 08.2015
- Exceeds sales targets by 25% through exceptional customer service, utilizing sales process, promptly addressing inquiries and accurately processing requests
- Actively participates in marketing events, follows store procedures, and maintains a presentable environment
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue.
Education
Bachelor of Arts - Organizational Leadership
University of Arizona
Tucson, AZ09.2022
Skills
- Hiring and Recruitment Strategies
- Channel Optimization
- Employee Engagement
- Strategic Business Initiatives
- Sales Quota Attainment
- Business Analytics
- Driven Work Ethic
- Staff Development
- Sales Strategy Development
- Performance Improvement Techniques
- Multi-Location Management
- Professional Relationships
Accomplishments
- Achieved 2020 Leadership Excellence Award by supporting the new market launch in a lead role capacity that focused on hiring, training, and generally overseeing the retail specific areas of the launch. Due to my execution, partnerships, and clear communication the Sioux City market had a successful launch and was able to quickly hand off the responsibility to local leadership where they continued the success.
- Collaborated with Cross-Channel Department Leads in the execution of Project Stratus, and through strategic planning transitioned several stores and organizational changes while minimizing organizational culture and associate engagement.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Retail Area Sales Manager
US Cellular
01.2021 - Current
Retail Store Manager
US Cellular
01.2017 - 12.2020
Retail Sales Manager
US Cellular
09.2015 - 01.2017
Retail Wireless Sales Consultant
US Cellular
04.2014 - 08.2015
Bachelor of Arts - Organizational Leadership
University of Arizona
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