Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Venable

Sylvania,United States

Summary

Proven leader at McDonald's, in P&L management and staff development, significantly enhanced customer retention through innovative training programs. Expertise in labor cost controls and fostering team productivity, with effective coaching, ensuring both customer satisfaction and profitability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

McDonald's
09.2023 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant General Manager

McDonald's
01.2023 - 09.2024
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Shift Manager

McDonald's
04.2020 - 01.2023
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Managed staff hiring, training and supervision.

Crew Member

McDonald's
01.2018 - 04.2020
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Education

BBA - Management

University of Toledo
Toledo, OH

Skills

  • Customer Retention
  • P&L Management
  • Staff training/development
  • Training and coaching
  • Labor Cost Controls

Certification

Serve safe certification

Timeline

General Manager

McDonald's
09.2023 - Current

Assistant General Manager

McDonald's
01.2023 - 09.2024

Shift Manager

McDonald's
04.2020 - 01.2023

Crew Member

McDonald's
01.2018 - 04.2020

BBA - Management

University of Toledo

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Ryan Venable