RYAN VERMETTE
Summary
Hardworking and passionate job seeker with strong organizational and client relation skills eager to secure the Branch Office Administrator position. Ready to help the team achieve company goals.
Overview
22
22
years of professional experience
Work History
Commercial Loan Administrator II - SBA
John Marshall Bank
01.2022 - 01.2023
- Assisting the Small Business Lender with SBA loans
- Enhanced loan processing efficiency by streamlining documentation and data entry procedures.
- Improved borrower satisfaction with prompt communication and thorough explanations of loan terms, conditions, and requirements.
- Followed up on expired Insurances with Insurance companies and borrowers.
- Facilitated all Loan Administrator duties from: Processing, Closing, Post-Closing, Annual Reviews for SBA.
Appraisal Manager
McLean Mortgage Corp.
09.2016 - 10.2022
- Led the Appraisal Department with an annual revenue of $5+ billion dollars.
- Improved appraisal quality by implementing standardized procedures and guidelines for the team.
- Delivered comprehensive training sessions that equipped new hires with essential skills required for successful job performance in their respective roles as Appraisal Coordinators.
- Composed and ordered engagement letters to fee appraisers.
- Streamlined workflow efficiencies by consistently monitoring and adjusting team assignments according to workload demands.
- Ensured all LAPP Appraiser's were paid inline with the Veteran Affairs requirement.
Mortgage Customer Care Specialist; Support Specialist III
TD Bank, N.A.
06.2013 - 09.2016
- Back up mortgage processor and research inquiries.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Streamlined processes for quicker response times, resulting in improved customer experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Took ownership of customers issues to follow problems through to resolution.
Client Services Representative
John Hancock LTC Insurance
05.2011 - 01.2013
- Responsible for customer calls for complex Insurance and Rate Increase inquiries.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Mentored junior representatives, sharing best practices and industry insights to enhance overall team performance.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Billing Analyst
Granite Telecommunications
08.2007 - 05.2011
- Supported field team with accurate estimates for future accounts.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Researched portals issues related to non-payment within e-billing vendor portals.
- Monitored customer accounts to identify and rectify billing issues.
- Streamlined billing processes for increased efficiency, implementing automated systems and software upgrades.
Collector I & Mortgage Processor II
TD Banknorth, N.A.
09.2004 - 09.2007
- Averaged 45-75 outbound calls on delinquent accounts daily
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
- Processed all conditions to the underwriter and cleared anything a level two processor could to streamline the process.
- Did welcome and good by calls for loans assigned to me for Connecticut and Massachusetts.
- Delivered exceptional customer service on collection and mortgage processing calls and maintained calm and professional demeanor.
Real Estate Agent
ERA Masiello Group
01.2001 - 12.2003
- Selling Agent, Buyers Agent and Assistant to a Broker who mentored me.
- Negotiated, facilitated, and managed real estate transactions.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
Education
No Degree - Sociology
Bunker Hill Community College
Charlestown09.2011
No Degree - Business Administration
Southern Maine Community College
South Portland09.2004
Maine Real Estate Course - Maine Real Estate Course
York County Community College
Wells01.2001
High School Diploma -
Sanford High School
Sanford, ME06.1999
Skills
- Strong Attention to Detail
- Commercial Lending Knowledge
- Financial Analysis Proficiency
- Teamwork and Collaboration
- Loan Processing Familiarity
- Interpersonal Relationship Building
- Computer Software Proficiency
- Multitasking Capabilities
- Analytical Thinking Capacity
- Organizational Abilities
- Professionalism and Integrity
- Customer Service Orientation
- Ethical Conduct Standards
- Decision Making Competence
- Loan Closing Procedures
- Problem Solving Aptitude
- Conflict Resolution Techniques
- Data Entry Accuracy
- Closing Documents Understanding
- Loan Processing Coordination
- Automated Underwriting System (AUS)
- Customer Relations
- Complaint Handling
- Microsoft Office
- Customer Service-Focused
- Data Entry
- Client Interview
References
Available upon request
Timeline
Commercial Loan Administrator II - SBA
John Marshall Bank
01.2022 - 01.2023
Appraisal Manager
McLean Mortgage Corp.
09.2016 - 10.2022
Mortgage Customer Care Specialist; Support Specialist III
TD Bank, N.A.
06.2013 - 09.2016
Client Services Representative
John Hancock LTC Insurance
05.2011 - 01.2013
Billing Analyst
Granite Telecommunications
08.2007 - 05.2011
Collector I & Mortgage Processor II
TD Banknorth, N.A.
09.2004 - 09.2007
Real Estate Agent
ERA Masiello Group
01.2001 - 12.2003
No Degree - Sociology
Bunker Hill Community College
No Degree - Business Administration
Southern Maine Community College
Maine Real Estate Course - Maine Real Estate Course
York County Community College
High School Diploma -
Sanford High School
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