Ryan Vicente

Providing assistance to both people on disability and seniors who are 65 and older, look and review and enroll into new Medicare advantage policy by seeing what is available in there zip code and what benefits client currently has and replacing them with better benefits . Clients would have me call in to see what benefits that are currently available verses what they currently have. keeping up with Medicare complice rules and by Maintaining strict knowledge of Medicare and insurance regulations. keeping up with clients by answering any questions about there policy and keeping client control. with position always maintained a 70 percent affectation rate where the client would stay in the books.

My responsibilities include conducting follow-up calls with newly enrolled members to ensure they understand and are satisfied with their coverage. I assist clients with troubleshooting benefit-related questions, enrolling in mail-order pharmacy services, scheduling appointments for annual physicals, and coordinating directly with their doctors' offices. Additionally, I conduct personalized policy reviews to help members clearly see the value of their new Medicare plan compared to their previous coverage, reinforcing confidence and retention.

Marketing internet and phone services through
outbound calling and informing customers of available
federal assistance for internet services. My
responsibilities included selling Spectrum internet and
phone services, post-sales processing, and
troubleshooting. During recorded calls, I sold to
prospective clients through a prescribed presentation
and produced a new service agreement with
professionalism and excellent customer service.
Additional responsibilities included assisting in training
new hires with sales techniques and procedural
information to maintain compliance with federal
regulations and company policies.