Ryan Wageman
Bethlehem,PA
Summary
Detailed Installation & Service Technician with a background in commercial and residential security systems with over 21 years in the industry. Supporting all facets from managing installations and service to maintenance, sales, operations and customer care. Results driven problem solver with a focus on client needs providing prompt responses and exceptional customer service through strategic management. Adaptable and proficient in learning new concepts quickly and efficiently.
Overview
21
21
years of professional experience
Work History
Client Services and Installation Technician
National Security Systems
08.2019 - Current
- Schedule and perform maintenance, repairs and upgrades of existing equipment and systems.
- Assist in development of installation documentation, diagrams and user manuals.
- Test equipment, connections and signals to verify system functionality
- Meet with customers to gather and understand their security needs.
- Proficient in the use of hand and power tools
- Review safety and security systems for code compliance.
- Create project timeline and provide updates to customers regarding progress of equipment installation.
- Troubleshoot and restore malfunctioning devices, replace as necessary.
- Instruct customers on proper use and maintenance of system to extend life of equipment
- Track material and equipment inventory.
- Prioritize and oversee multiple projects and tasks to ensure high quality and timely delivery.
- Create and maintain up-to-date records of all installed systems and equipment.
Operations & Service Manager
Perfect Connections
08.2017 - 08.2019
- Directed daily operations, ensuring smooth workflow across all departments involved in delivering service to customers.
- Oversaw and managed installation projects from implementation through completion.
- Met with customers to discuss service needs and offer available solutions.
- Oversaw daily management of service and installation inventory.
- Negotiated with vendors to secure best prices for parts and supplies.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Oversaw crew assignments to ensure alignment of personnel with current projects.
- Maintained records of service transactions and customer feedback for future reference.
- Identified issues, analyzed information and provided solutions to problems.
- Developed detailed plans based on broad guidance and direction.
Manager, Operations and Customer Support
National Security Systems
03.2003 - 08.2017
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved safety procedures to create safe working conditions for employees.
- Trained personnel in equipment maintenance and encouraged participation in developing key skills.
- Manage site operations to ensure that the staff executes service agreements at or above the customer's expectations.
- Visit job site to review overall requirements and recommend which systems meet the customers needs.
- Supervise technicians in the planning and installation of products.
- Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures.
- Act as a liaison with clients and account management to ensure client goals are met.
- Prepare proposals for sale and installation of products for multi-million dollar custom homes.
- Negotiate sales contracts with new and existing customers.
- Organize and manage project timeline to ensure on time and on budget delivery.
- Coordinate client needs and communicate with builders in the overall design of systems.
- Plan installations by identifying project requirements, reviewing equipment needs and assigning technicians.
- Oversee multiple projects through all phases from development to completion.
- Meet with customers to demonstrate the operation of their newly installed system.
- Perform troubleshooting of any system failures or issues that may arise.
Skills
- Mechanical Aptitude
- System Installation & Maintenance
- Account Servicing
- Strategic Planning
- Analytical problem solver
- Time Management
- Pricing strategy
- Collaborative mindset
- Supervisor and team lead
- Sales
- Project estimation and bidding
- Decision-Making
Timeline
Client Services and Installation Technician
National Security Systems
08.2019 - Current
Operations & Service Manager
Perfect Connections
08.2017 - 08.2019
Manager, Operations and Customer Support
National Security Systems
03.2003 - 08.2017
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