Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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Ryan Wagner

Ryan Wagner

Lake Mary,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ability to self-manage and complete projects and meet deadlines with efficiency.


Outbound/Inbound Sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

22
22
years of professional experience

Work History

Online Data Entry Clerk

Prolific Solutions
01.2024 - Current
  • Maintained strict confidentiality of sensitive information while handling various client accounts.
  • Performed routine maintenance checks on online databases, ensuring optimal performance at all times.
  • Efficiently managed multiple accounts simultaneously, ensuring accurate and prompt completion of all assigned tasks.
  • Completed high-priority projects under tight deadlines without compromising accuracy or attention to detail.
  • Contributed to process improvement initiatives by offering suggestions based on personal experience and expertise.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online data entry tasks.
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records, and chronologies of entry activities.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.

Retention Specialist

Blue Cross Blue Shield, Qualfon
11.2022 - 06.2024
  • Qualfon is an outsourced company for Blue Cross Blue Shield, assisting patients with insurance needs and policies, mainly regarding retention
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Gathered feedback from departing customers to identify areas for improvement in products or services offered.

Customer Service Representative

TruGreen
03.2022 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Loss Draft Specialist

Digital Risk LLC. an Mphasis Company
12.2021 - 03.2022
  • We provided financial assistance that the customer is owed by their homeowners insurance
  • Dealt with financial institutions, inspectors, and contractors to ensure that the customers get the exact amount of disbursements that they were owed to fix any and all damages that occurred to their home
  • Enhanced customer satisfaction through timely communication and resolution of loss draft-related inquiries.
  • Streamlined workflow processes for better task prioritization and faster document handling.
  • Improved claim processing times by efficiently reviewing and analyzing loss draft documents.
  • Ensured timely disbursement of funds by accurately calculating available proceeds based on current loan status and repair estimates.
  • Maintained detailed records of claim activity, including supporting documentation and correspondence, ensuring accurate reporting.
  • Prevented potential delays in claim resolution by proactively identifying missing documentation or information required from borrowers or insurance providers.
  • Managed a high volume of inbound calls from customers seeking updates or clarification on their loss draft claims, ensuring prompt responses while maintaining professionalism at all times.
  • Used SWBC software, Loss Trak, OPL, and ADP daily

Caregiver

Self employed
01.2016 - 11.2020
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Administered medication as directed by physician.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living activities for improved quality of life.
  • Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Monitored vital signs and reported any abnormalities to healthcare providers promptly.
  • Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.

Manager/Recruiter

Wawa, Inc
03.2012 - 11.2015
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Customer Service/Recruiter

Convergys
01.2009 - 02.2010
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.

Manager

Papa John's
01.2003 - 01.2009
  • Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner for over [Number] guests.
  • Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
  • Observed staff confirm safety and quality standards.
  • Accurately monitored inventory levels in order to accurately order supplies.
  • Practiced safe work habits and encouraged staff to do same.
  • Increased overall efficiency by implementing standardized operating procedures for all food production tasks in the kitchen area.
  • Oversaw food presentation, guaranteeing visually appealing dishes that met quality and consistency requirements.
  • Implemented cost-saving measures through effective portion control and minimizing food waste.
  • Assessed inventory levels regularly, maintaining optimal stock to prevent shortages or surplus.
  • Fostered a positive work environment by addressing employee concerns effectively while promoting team collaboration.
  • Maintained safety standards throughout the workplace by enforcing strict adherence to OSHA regulations among all employees.
  • Conducted regular performance evaluations for staff members to provide constructive feedback on their strengths as well as areas needing improvement.
  • Coordinated employee work schedules to provide coverage for special events.
  • Maintained accurate financial records, including daily sales reports, invoices, payroll processing, and budget management.
  • Demonstrated conflict management skills while supervising employees.

Education

Bachelor's Degree - Clinical Psychology/Business Management

University of Central Florida
Orlando
05.2012

Associate's Degree - Business Management

Seminole State College
Sanford
05.2010

Skills

  • Management
  • Recruitment
  • SAP
  • Ability to work independently
  • Accuracy and Attention to Detail
  • Fast Typing Speed
  • Database management knowledge
  • Continuous Improvement Mindset
  • Detail-oriented approach
  • Strong computer skills
  • Data Analysis Capabilities
  • Deadline Oriented Mindset
  • Research and Verification
  • Basic Math and Calculation Skills
  • Proficiency in Microsoft Office
  • Efficient Data Processing
  • Technical Support
  • Error Detection

Accomplishments

  • Employee of the month 2 times at Wawa
  • Employee of the month 2 times at Papa John's
  • Supervised team of 15 staff members
  • First Aid and CPR certified 2024
  • Generated a combined revenue of 400k for Mphasis in 2021, self directed and achieved
  • Employee of the year for Mphasis and given an award for most valuable team member in 2021

Personal Information

  • Relocation: Willing to relocate
  • Work Permit: Authorized to work in the US for any employer

Timeline

Online Data Entry Clerk

Prolific Solutions
01.2024 - Current

Retention Specialist

Blue Cross Blue Shield, Qualfon
11.2022 - 06.2024

Customer Service Representative

TruGreen
03.2022 - 10.2022

Loss Draft Specialist

Digital Risk LLC. an Mphasis Company
12.2021 - 03.2022

Caregiver

Self employed
01.2016 - 11.2020

Manager/Recruiter

Wawa, Inc
03.2012 - 11.2015

Customer Service/Recruiter

Convergys
01.2009 - 02.2010

Manager

Papa John's
01.2003 - 01.2009

Bachelor's Degree - Clinical Psychology/Business Management

University of Central Florida

Associate's Degree - Business Management

Seminole State College

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Ryan Wagner