Ryan Wagner
Olyphant,PA
Summary
Dedicated and driven business professional with over a decade of experience in the hospitality, entertainment, and business management sectors. Proven expertise in leadership, staff training, cost control, and business development. Strong entrepreneurial background, successfully launching and managing multiple businesses. Extensive experience in bar/lounge operations, corporate training, and event management. Eight years of military service instilled discipline, integrity, teamwork, and a strong work ethic. Bilingual in English and Spanish.
Motivated business professional bringing 15 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Overview
22
22
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Business Owner/Operator
KAOS Paintball and Laser Tag / Estamos Fritos Restaurant
Lima, PERU
01.2010 - Current
- Developed and managed private/public mobile events 100 plus
- Full business management: sales, staff hiring and training, scheduling, permitting, and logistics
- Built strong business relationships through public relations and networking
Infantry - MOS 11-Bravo
United States Army
Scranton, PA
01.2003 - 01.2011
- Countries of service: England, Germany, Kuwait, Iraq
- Honorable Discharge | Rank Achieved: SPC E-4
- Awards: Expert Marksmanship, Physical Fitness Test Excellence
- Multiple Ribbons & Medals | NATIONAL DEFENSE SERVICE MEDAL - GLOBAL WAR ON TERRORISM SERVICE MEDAL - IRAQ CAMPAIGN MEDAL - ARMY SERVICE RIBBON - OVERSEAS SERVICE RIBBON - ARMED FORCES RESERVE MEDAL W/ M DEVICE - COMBAT INFANTRYMAN BADGE
- Developed leadership, discipline, and problem-solving skills applicable to business and operations management
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Manager / Bar Aesthetics Set-Up
Blue Martini Lounge
Naples, FL
10.2008 - 07.2010
- Managed a staff of 20-50 employees, ensuring adherence to policies and liquor laws
- Implemented and monitored beverage cost control measures
- Maintained relationships with high-profile clientele and marketing representatives
- Trained the Assistant GM "Beverage Manager"
- Spearheaded corporate hiring and training initiatives
- Designed and optimized bar setup for efficiency and brand standardization
- Ensured compliance with corporate policies, beverage cost control, and customer service excellence
Lead Barback
Blue Martini Lounge
Miami, FL
11.2007 - 01.2009
- Developed standard operating procedures for bar operations (10 stations)
- Promoted effective communication between 20-50 team members
- Trained 2 Assistant GM "Beverage Managers"
- Managed high-volume situations effectively, maintaining composure under pressure and ensuring customer satisfaction at all times.
- Expedited drink orders by accurately relaying customer requests to bartenders, resulting in faster service times.
- Supported bartenders in providing exceptional service through timely glassware cleaning and restocking.
- Promoted positive work environment through proactive assistance to colleagues during peak hours.
Assistant Kitchen Manager / Barback
Blue Martini Lounge
Fort Lauderdale, Florida
02.2004 - 10.2006
- Oversaw kitchen operations, ensuring quality control and food safety compliance
- Trained staff and maintained certification standards for food handling and responsible vending
- Rapidly promoted within the company due to performance and leadership skills within 6 months
- Boosted employee morale through recognition of hard work and providing support during challenging situations.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
Education
Bachelor of Science - Hospitality And Gastronomy Business Management
La Fondation Le Cordon Bleu - Art Culinaire Et Gestion Hoteliere
Lima PERU 05.2001 - 01.2016
Skills
- Business Management & Development
- Staff Training & Development
- Cost Control & Inventory Management
- Event Planning & Logistics
- Strong Analytical & Problem-Solving Skills
- Leadership & Team Development
Strategic Decision-making
Task delegation
Entrepreneurial personality
Driven and determined
Adaptability and flexibility
Multitasking Abilities
Self motivation
Entrepreneurial leadership
Professional References
- Mike Weldon, Regional GM, Blue Martini, (813) 380-6996
- Leo Lopiccalo, Corporate Chef, Blue Martini Lounge, (727) 642-7124
- Robby Day, CEO, Blue Martini Lounge, (813) 846-6455
- Heberto Sanchez, Regional GM, Blue Martini, (813) 504-7330
Military Service
- Countries of service: England, Germany, Kuwait, Iraq
- Honorable Discharge | Rank Achieved: SPC E-4
- Awards: Expert Marksmanship, Physical Fitness Test Excellence
- Multiple Ribbons & Medals | NATIONAL DEFENSE SERVICE MEDAL - GLOBAL WAR ON TERRORISM SERVICE MEDAL - IRAQ CAMPAIGN MEDAL - ARMY SERVICE RIBBON - OVERSEAS SERVICE RIBBON - ARMED FORCES RESERVE MEDAL W/ M DEVICE - COMBAT INFANTRYMAN BADGE
- Developed leadership, discipline, and problem-solving skills applicable to business and operations management
Timeline
Business Owner/Operator
KAOS Paintball and Laser Tag / Estamos Fritos Restaurant
01.2010 - Current
Manager / Bar Aesthetics Set-Up
Blue Martini Lounge
10.2008 - 07.2010
Lead Barback
Blue Martini Lounge
11.2007 - 01.2009
Assistant Kitchen Manager / Barback
Blue Martini Lounge
02.2004 - 10.2006
Infantry - MOS 11-Bravo
United States Army
01.2003 - 01.2011
Bachelor of Science - Hospitality And Gastronomy Business Management
La Fondation Le Cordon Bleu - Art Culinaire Et Gestion Hoteliere
05.2001 - 01.2016
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