Ryan Waldrop, FCLS
New Orleans,LA
Summary
Results-driven Claims Supervisor with extensive multi-line claims handling experience across both TPA and carrier settings, adept at overseeing complex claims operations with a strong emphasis on customer service and client satisfaction. Proven track record managing a diverse portfolio of over 100 accounts, including self-insured, bundled, unbundled, and captive programs. Skilled in resolving account challenges and reducing the total cost of risk by collaborating with underwriting, client services, and claims teams. Effective in streamlining onboarding processes, optimizing vendor utilization, and developing training resources to enhance claims-handling performance, providing oversight to 23 apprentices across 6 Apprentice Programs. Committed to upholding ethical standards, with a unique casualty-side perspective that fosters a concerted relationship between account management and claims management. Seeking to leverage supervisory expertise and client service skills in a Client Service Manager role to drive client retention, support business growth, and contribute to organizational success.
Overview
13
13
years of professional experience
Work History
Regional Claims Supervisor
PMA Companies
02.2022 - Current
- Supervise a team of claims representatives, managing a high volume of claims while ensuring compliance with best practices, special handling instructions, company policies, and regulatory standards.
- Build and maintain strong relationships with clients, brokers, and carriers, addressing concerns and ensuring their needs are met effectively.
- Collaborate with cross-functional teams to resolve complex claims issues and streamline operational processes, enhancing overall efficiency.
- Conduct detailed analyses of claims data to identify trends and opportunities for process improvements, leading to more informed decision-making.
- Create and implement training resources and process improvements and quality control measures, resulting in reduced errors and improved accuracy in claims handling.
- Conduct regular performance reviews and coaching sessions, improving productivity and customer service.
- Engage in account management activities, including client presentations, service calls, and claim reviews to ensure client satisfaction.
- Contribute to corporate initiatives, including the DEI Committee, which launched two Business Resource Groups —WIN and iRISE— along with the Best Practices Committee, Key Result Areas Committee, and Outlook Migration project.
Senior Liability Claims Examiner
Broadspire, a Crawford Company
08.2019 - 02.2022
- Managed a caseload exceeding $15 million in complex commercial losses for large-sized companies across all 50 states and Puerto Rico.
- Assessed coverage, liability, and settlement amounts while ensuring adherence to company policies, best practices, and special handling instructions.
- Conducted thorough investigations and evaluations, collaborating with clients, carriers, and legal teams to gather information and make informed decisions.
- Maintained meticulous documentation of claim activities and decisions to support process improvements and policy updates.
- Analyzed claims data and trends to provide actionable insights and recommendations for improving claims management processes.
- Provided guidance and mentorship to junior adjusters, ensuring adherence to best practices and quality standards..
- Delivered exceptional client service by addressing inquiries and concerns and facilitating the timely resolution of claims.
Senior Litigation Specialist
Allstate Insurance Company
08.2011 - 08.2018
- Managed average caseload of 250+ litigated property and casualty losses, from initial liability assessments to high-stakes litigation, ensuring accurate and thorough resolution at each stage.
- Evaluated gross tort values, assessed strengths and weaknesses of potential exposures, and provided litigation strategies in alignment with best practices, achieving favorable outcomes for both the insured and the company.
- Served as the primary point of contact for internal clients and stakeholders, providing updates and strategic advice.
- Coordinated with internal legal teams, including attorneys, paralegals, and investigators.
- Communicated with external parties, including opposing counsel and experts, to negotiate settlements and manage case proceedings.
Education
Certification - Paralegal Studies
LSU Continuing Education
Baton Rouge08.2010
Bachelor of Arts - Political Science
Louisiana State University
Baton Rouge, LA08.2009
Skills
- Client Relationship Management
- Claims Management and Oversight
- Process Improvement and Optimization
- Team Training and Development
- Communication and Presentation
- Data Analysis, Performance Metrics, and Reporting
LIABILITY OVERSIGHT
- Commercial and Personal Lines: 1st & 3rd Property and Casualty
- Specialty Areas: Employment Practices, Environmental, EEOC Complaints, Foster Parent, General Liability, Garage Keepers, Hired Non-Owned Auto
- Coverage Types: Medpay, PIP, No-Fault, UM/UIM, Professional Liability, Public Officials Errors & Omissions
- Liability Types: Premises/Operations, Products/Completed Operations, State Sovereign/Governmental Immunity, Slip and Falls, Subrogation/Arbitration, Total Losses, Tort Liability, Theft and Vandalism, Wrongful Death
LICENSES AND CERTIFICATIONS
- Licensed in 30+ states: Includes AK, AL, AR, AZ, CT, DE, FL, GA, ID, IN, KY, LA, ME, MI, MN, MS, MT, NC, NH, NM, NV, OK, OR, RI, SC, TX, UT, VT, WA, WV, WY
- Fraud Claims Law Specialist (FCLS) – American Educational Institute
- Certified Paralegal – LSU Continuing Education Program
- Licensed Arbitrator – Arbitration Forums
- Associate in Claims and ARM to CPCU designations in progress
- Supervising Others Certification – Alison
PROFESSIONAL HIGHLIGHTS AND AFFILIATIONS
- Member, Claims and Litigation Management Alliance
- PMA DEI Committee – contributed to the launch of two Business Resource Groups, Women’s Intention Network (WIN) and iRise
- Crawford & Company PRIDE Advisory Counsel
- Allstate PRIDE Board of Directors – Membership, Recognition, and Engagement Director
- 40 days of Positivity – Developed and led initiative that boosted office morale from lowest in country to the highest in 40 days
- Distinguished Performance Award, 2017 – top 4% in Claims company-wide
- Allstate Superstar Ambassador, 2012 and 2018 – 1 of 100 selected company-wide that lived into key leadership principles
- Allstate Ambassador, 2012 to 2018 – Designated liaison between Regional and Home Offices responsible for all local and corporate-led initiatives
- Vice President, Baton Rouge Paralegal Association – 2011
TRAINING RESOURCES
- Carrier Reporting Requirements
- Claim Assignments: Unbundled, Bundled, Captive, and Large Deductible Programs
- Injury Management: Exposure, Evaluation, Negotiation, and Settlement for Minor to Complex Injuries
- Onboarding, Training, and Professional Development
- Quality and Compliance: Investigation, Documentation, and Data Integrity
- Claims Representation and Litigation Handling
- Special Handling Instructions: Account Reference Guide
- State-by-State Claims Handling: Jurisdictional Nuances
- State Sovereign Immunity, Governmental Immunity, and Tort Liability
- Status Reports and Claim Reviews: Preparation and Presentation
- Total Losses: Step-by-Step Handling
Timeline
Regional Claims Supervisor
PMA Companies
02.2022 - Current
Senior Liability Claims Examiner
Broadspire, a Crawford Company
08.2019 - 02.2022
Senior Litigation Specialist
Allstate Insurance Company
08.2011 - 08.2018
Certification - Paralegal Studies
LSU Continuing Education
Bachelor of Arts - Political Science
Louisiana State University
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