Ryan Walker
Nellysford,VA
Summary
Seasoned Assistant Golf Professional with a comprehensive background in golf operations and training. Skilled in providing top-notch customer service, conducting instructional programs, and managing tournaments. Strengths include strong leadership capabilities, exceptional communication skills and an unwavering commitment to promoting the sport of golf. Previous roles have resulted in improved client satisfaction and increased participation in golf events and programs.
Overview
6
6
years of professional experience
Work History
Assistant Golf Professional
Wintergreen Resort
Nellysford, VA
04.2020 - Current
- Provided excellent customer service to ensure a pleasant experience for guests at the facility.
- Managed tee time reservations and handled customer inquiries.
- Created lesson plans for individual and group lessons.
- Assisted with the organization and execution of golf tournaments and events.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Worked in office to answer phones, provide information to callers and schedule tee times and private lessons.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Terrain Park Manager
Wintergreen Resort
Nellysford, VA
11.2018 - 03.2025
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Inspected equipment used at the park regularly for safety purposes.
- Trained workers in company procedures or policies.
- Assigned tasks and work hours to staff.
- Calculated and recorded department expenses and revenue.
- Provided customer service assistance to guests at the park entrance or during special events.
- Developed and implemented policies, procedures, and safety regulations to ensure a safe environment for visitors.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
Education
Bachelor of Science - Exercise Science
Radford University
Radford, VA05-2016
Skills
- Customer service
- Time management
- Problem solving
- Interpersonal skills
- Event coordination
- Coaching techniques
- Office administration
- Conflict resolution
- POS systems proficiency
- Relationship development
Timeline
Assistant Golf Professional
Wintergreen Resort
04.2020 - Current
Terrain Park Manager
Wintergreen Resort
11.2018 - 03.2025
Bachelor of Science - Exercise Science
Radford University
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