Ryan Walker
Lexington,SC
Summary
Dynamic, results-driven professional committed to achieving excellence in customer satisfaction and teamwork. Demonstrates exceptional problem-solving abilities, a proactive willingness to learn, and outstanding communication skills. Poised to contribute significantly to team success while driving positive outcomes. Eager to embrace new challenges and advance organizational objectives with unwavering dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Technician
Republic Services
10.2023 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Calibrated new and existing equipment for optimal performance.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Utilized safety practices with no complaints or accidents.
- Promoted culture of continuous improvement, leading by example and encouraging innovation within team.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Communicated with customers to provide updates, gather information and resolve issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Obtained a Class A CDL with tanker endorsement
Field Service Technician
Sunbelt Rentals
11.2019 - 10.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Discussed and recommended service options with customers and explained costs involved.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
Sales Representative
Window World
05.2017 - 10.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Participated in trade shows and conferences to network and generate leads.
- Exceeded sales targets through effective planning and goal setting.
Education
High school diploma or GED -
Augusta Technical College
Augusta, GA01-2018
Skills
- Box Truck
- Mechanical Knowledge
- Industrial maintenance
- Salesforce
- Field Service
- Sales strategy
- Self-direction
- Heavy equipment operation
- Construction
- Customer relationship management
- Customer service
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Project management
- Environmental safety
- Customer relations
- Multitasking Abilities
- Worksite preparation
- Equipment troubleshooting
- Organizational skills
- Decision-making
- Self motivation
- Upselling
- Outbound sales
- Direct sales
- Computer skills
- Tractor-Trailer
- Industrial equipment
- Tanker Experience
- Industrial cleaning
- Commercial driving
- Communication skills
- Troubleshooting
- Hazardous materials handling
- Class A commercial Driver's license
- DOT compliance
- Relationship building
- Customer Service-oriented
- Sales closing
- Sales presentations
- Phone and email etiquette
- Positive outlook
- High energy
- Networking
- Upselling strategies
- Cold calling
Certification
- CDL A
- Hazardous Waste Operations & Emergency Response Training
- MSHA Certification
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Links
www.linkedin.com/in/ryan-walker-272b8b344
Timeline
Field Technician
Republic Services
10.2023 - Current
Field Service Technician
Sunbelt Rentals
11.2019 - 10.2023
Sales Representative
Window World
05.2017 - 10.2019
High school diploma or GED -
Augusta Technical College
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