Years of Professional Expericenc
Ryan Walley
Glen Mills,PA
Summary
Reliable worker with strong mechanical aptitude and a willingness to learn. Proficient in Word and Excel programs. Possesses a unique understanding of business operations due to experience as Inside Salesman, CAD Drafter, Assembly Technician, Production Supervisor, and Field Service Technician. Hardworking Project Manager gifted at performance specification and reviewing designs to meet client expectations. Engaging and personable professional monitors work quality, manages key milestones and delivers exemplary customer service. Exhibits excellent technical skills in using project management methodologies, Salesforce and database tools to increase productivity, quality and throughput.
I am looking to use my years of managing customer relations to make a move into sales and growing your local customer base.
Overview
14
14
Work History
Field Service Technician
Allmark Doors
09.2020 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated hand tools and power equipment according to company safety procedures.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided technical support for fellow technicians to troubleshoot, repair and maintain operational efficiencies in mechanical and electrical systems.
Project Manager
Performax Global/CHI
12.2018 - Current
- Held to pre-determined schedules and worked with subcontractors to cut costs and complete projects on time and under budget, raising profit margins by 20%
- Increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs
- Maintained tactical control of project budgets and timeliness to keep teams on-task and achieve schedule targets
- Closely collaborated with project members to identify and quickly address problems
- Used experience from building doors and providing technical support to address onsite issues
- Sourced additional resources and subcontractors to meet timeline demands
- Worked with senior leadership to ensure complex projects were completed on time and under-budget
- Overcame challenges by supervising onsite workers and developing emergency issue resolution strategies
- Ensured total compliance with legal requirements
- Determined root cause of problems and issues to implement courses of action required to implement solutions
- Acquired knowledge of industry trends and developed solutions and strategy through effective research
Customer Service and Logistics Coordinator
Performax Global
02.2017 - 01.2018
- Worked with vendors to schedule several daily pickups and deliveries
- Maintained up-to-date knowledge of product and service changes
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Developed spreadsheets for parts pricing and for acquiring accurate shipping costs from vendors prior to sale
- Introduced new systems to cut out Third-Party Logistics Companies increasing profits on shipping by 30%
- Developed warranty protocol to monitor repeat issues and regulate labor payout
- Provided basic technical support for clients on all models of doors
- Effective liaison between customers and internal departments
- Communicated with vendors regarding back order availability, future inventory and special orders
- Trained staff on operating procedures and company services
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Promptly responded to inquiries and requests from prospective customers
Production Supervisor/ Assistant Team Leader
Performax
12.2015 - 02.2017
- Assigned appropriate manufacturing supervisor, assembler and operator duties
- Managed documentation of and training on production procedures and work instructions
- Maintained and communicated daily productivity and shipment reports for all departments
- Planned, directed, coordinated and assigned manpower to meet aggressive production schedules
- Drove daily production activities with effective communication and leadership for 5 man team
- Managed product quality to guarantee compliance with quality policies, procedures and systems
Manufacturing Technician
Performax Global
01.2015 - 02.2017
- Inspected and tested components, assemblies and power tools.
- Repainted and precisely touched-up components and assemblies
- Expertly assembled steel and aluminum components for rolling rubber and vinyl doors
- Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints
- Trained staff of 6 direct labor employees to perform assembly and manufacture of product.
- Assembled frames, components to motors in assigned area per bill of materials
Field Tech
Excel Fluid Group
10.2012 - 01.2015
- Team Player
- Hoist Equipment Operation
- Skilled Forklift Operator
- Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations
- Accurately read, understood, and carried out written instructions
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
- Leveraged 4 years of technical knowledge and equipment operations experience to complete effective repairs on wiring, plumbing, equipment, and machinery
Inside Sales
Excel Fluid Group
03.2009 - 01.2015
- Managed and recorded all leads from outbound telephone marketing
- Set up new accounts, established customer credit, and set up payment methods
- Emphasized product features based on analysis of customers' needs
- Recorded prospect contact information in Peachtree
- Wrote sales contracts for orders obtained and submitted orders for processing
- Maintained friendly and professional customer interactions at all times
- Placed over 60 telemarketing calls per day
CAD Design
Excel Fluid Group
08.2009 - 05.2014
- Communicated with suppliers on raw material specifications, dimensions and pre-press approvals
- Provided technical engineering support and project management for design, engineering and development of sewer and freshwater pump stations
- Coordinated technical development, scheduling and problem solving for engineering design and test problems
- Five years experience in identifying design requirements and developing solutions
- Developed concept layout and design of pump stations from product specifications using 3D CAD software
- Created CAD drawings to convey manufacturing and production configurations
- Consulted with marketing department about product upgrades and failures in service
- Communicated with customers to meet design requirements for OEM products
Education
High School Diploma -
Sterling Education
Baltimore, MD2009
Skills
- Production Scheduling Knowledge
- Project Management
- Project Planning and Development Skills
- Quality Control
- Customer Service
- Fast Learner
- Continuous Improvement Projects
- Process Flow
- Cost reduction and containment
- New system testing
- Schedule management
- Complex problem resolution
- Knowledgeable in Sales force
- Customer relations specialist
- Troubleshooting
Timeline
Field Service Technician
Allmark Doors
09.2020 - Current
Project Manager
Performax Global/CHI
12.2018 - Current
Customer Service and Logistics Coordinator
Performax Global
02.2017 - 01.2018
Production Supervisor/ Assistant Team Leader
Performax
12.2015 - 02.2017
Manufacturing Technician
Performax Global
01.2015 - 02.2017
Field Tech
Excel Fluid Group
10.2012 - 01.2015
CAD Design
Excel Fluid Group
08.2009 - 05.2014
Inside Sales
Excel Fluid Group
03.2009 - 01.2015
High School Diploma -
Sterling Education
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