Ryan Wansley
Philadelphia,PA
Summary
To gain employment in the law enforcement industry, while utilizing the tools acquired in corrections.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Rite Aide Pharmacy
PHILADELPHIA, PA
02.2016 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Correctional Officer
Philadelphia Department of Prisons
Philadelphia, PA
02.2018 - 04.2021
- Maintain a working knowledge of policies departmental policies and procedures
- Ensure inmates receive daily necessities
- Maintain that the institution is safe and secure at all times
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Observed behavior of residents individually and in groups.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Delivered inmates to work sites and returned safely by following protocols.
- Completed intake paperwork, fingerprints and searches.
- Booked new inmates into facility and processed inmates for release.
- Received and accounted for personal possessions and determined inmate work assignments.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Identified facility openings and designated inmates to housing units.
- Arranged for medical and dental care of inmates.
Life Skills Trainer
Woods Services
Langhorne, PA
01.2015 - 01.2018
- Supervise and assist individuals with traumatic brain injuries
- Work with clients to improve their cognitive and motor skills
- Monitor clients progress during their employment periods
Housekeeping
The Liacouras Center
Philadelphia, PA
01.2011 - 01.2012
- Maintain safety and security inside the institution
- Provide inmates with daily essentials
- Provide a working knowledge for successful reentry into society
Education
Some College (No Degree) - Criminal Justice
Community College of Philadelphia
Philadelphia, PASkills
- Proficient in
- Microsoft Word, Excel, PowerPoint and Publisher
- ADP Workforce Now
- Focus and Follow-Through
- Microsoft Visual Basic
- Business Leadership
- Administrative Management
- Retail Operations
- Inventory Control
- Department Oversight
- POS Systems
- Time Management
- Cost Management
- Sales Activities
- Sales Tracking
- Pricing and Markdowns
Timeline
Correctional Officer
Philadelphia Department of Prisons
02.2018 - 04.2021
Assistant Store Manager
Rite Aide Pharmacy
02.2016 - Current
Life Skills Trainer
Woods Services
01.2015 - 01.2018
Housekeeping
The Liacouras Center
01.2011 - 01.2012
Some College (No Degree) - Criminal Justice
Community College of Philadelphia