Ryan Webster
Sand Springs,OK
Summary
Proven leader with extensive experience at Walvoil Fluid Power, adept in team building and leadership, and excelling in problem-solving. Enhanced customer satisfaction and loyalty, significantly reduced complaints, and fostered a collaborative work environment. Skilled in budgeting and reporting, achieving financial stability and growth across diverse teams. Demonstrated ability to mentor for peak performance, driving continuous improvement and operational excellence.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Walvoil Fluid Power
10.2016 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
General Manager
EZ Pawn Corp
06.2014 - 10.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Youth Pastor
Cathedral of Praise
05.2007 - 06.2015
- Built lasting relationships with youth and parents or guardians.
- Collaborated with church leadership to develop strategies for growing the congregation's youth ministry program.
- Utilized various teaching techniques to effectively communicate biblical truths to young people in an engaging and relevant manner.
- Ensured a safe environment for all participants during activities by adhering to strict safety guidelines and protocols.
- Increased youth group attendance by creating dynamic worship services tailored to engage a younger audience.
- Organized successful retreats that provided opportunities for spiritual reflection, personal growth, and fellowship among peers.
Education
Bachelor of Arts - Theology
Redding University
Redding, CA06.2004
Skills
- Problem-Solving
- Customer-focused
- Time Management
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Team Building and Leadership
- Effective workflow management
- Deadline-oriented
- Staff Management
- Administrative Support
- Continuous Improvement
- Budgeting and reporting
- Quality Assurance Controls
Accomplishments
Untied States Marine Corp Presidential Support Duty.
While stationed at Marine Barracks 8th and I in Washington D.C
I severed as a Guard in the while attached to the H&S battalion with the majority of the time working at the White House communications agency
Timeline
Customer Service Manager
Walvoil Fluid Power
10.2016 - Current
General Manager
EZ Pawn Corp
06.2014 - 10.2016
Youth Pastor
Cathedral of Praise
05.2007 - 06.2015
Bachelor of Arts - Theology
Redding University
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