Ryan Wenzel
General Operations Manager
Machesney Park,IL
Summary
Highly motivated and driven General Operations Manager successful at implementing strategic approaches to grow sales and process improvement. Recognized for performance excellence in operations, customer service, brand and development. Strong ability to drive profits, control costs and achieve continuous process improvement and efficiency. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Senior Operations Manager
Amazon
02.2022 - Current
- Drove performance improvement of FHD Operations and Culture. This includes improvements in Scanning Compliance, Aircraft and Linehaul OTD. Leads site in WHTPH (104).
- Led Sort and Ramp Operations to improved safety performance in 2023. This includes a 72% reduction in incidents for FHD Ramp during Q3/4.
- Spearheaded FAA compliance with site actions to drive 6SC compliance. Improved overall compliance from 30% to over 70% in March 2024.
- Heads AIR Network Intern Program. Led all of AMZN with 100% Experience Feedback and 72% conversion.
- Established site level development and engagement plan for all T1-T3 and L4+ salaried leaders. This includes March 2024 Women's Conference and full year development activities. Partnering with Traditional Region to align and drive improved DEI actions and intentional Succession Planning.
Operations Manager
Amazon Air
03.2020 - Current
- Stretch Sr. Operations Manager - Led Sort and
Ramp Operations through successful Peak 2021. - Led multiple site-wide projects including A3
strategies that led to significant improvements in
safety and team engagement results. - Developed strong teams and promoted key leaders
including L5 and L6 promotions. Also responsible
for site-wide succession planning for L3-L5 leaders. - Led self-sustaining Sort teams with high-performing
talent, maximized TPH, safety results,
and excellent culture with Connection scores of 4.7
Store Director
Target Corporation
06.2007 - 01.2020
- Managed general operations of $60M+ business with 300 employees
- Grew apparel sales 27% and overall sales 8% after leading store through successful high-profile remodel
- Trained multiple Store Directors - Promoted five leaders to Store Director and District Business Partners
- Represented Target in presenting to corporate investors
- Led multiple stores while covering vacancies.
Stretch Sr. Operations Manager
Target Corporation
09.2004 - 07.2007
- Led Sort and Ramp Operations through successful Peak 2021
- Led multiple site-wide projects including A3 strategies that led to significant improvements in safety and team engagement results
- Developed strong teams and promoted key leaders including L5 and L6 promotions
- Also responsible for site-wide succession planning for L3-L5 leaders
- Lead self-sustaining Sort teams with high-performing talent, maximized TPH, safety results, and excellent culture with Connection scores of 4.7.
Executive Team Leader
Target Corporation
09.2004 - 07.2007
- Responsible for overall logistics process and team of 70 including inbound and outbound inventory flow - Improved efficiency by 30%
- Served as District Assessment Captain leading team of seven, responsible for assessing and creating action plans for 10 stores
- Led apparel team and process responsible for brand standards, sales and experience.
Education
Bachelor of Science - Business Administration And Management
University of Wisconsin - Eau Claire
Eau Claire, WI 05.2000 - 05.2004
Skills
People and Team Developer
KPI reporting
Strategic Planning
Cost Reduction
Safety Management
Public Speaking
Team Builder and Motivator
Change Management
Volunteer And Community Involvement
- Worship Leader - First Free Church - Rockford, IL
- Youth Baseball Coach - Rockford Boys and Girls Club
- Youth Basketball Coach - NBA JR - Rockford, IL
Community Involvement
Worship Leader - First Free Rockford
Baseball Coach - Rockford Boys and Girls Club
Timeline
Senior Operations Manager
Amazon
02.2022 - Current
Operations Manager
Amazon Air
03.2020 - Current
Store Director
Target Corporation
06.2007 - 01.2020
Stretch Sr. Operations Manager
Target Corporation
09.2004 - 07.2007
Executive Team Leader
Target Corporation
09.2004 - 07.2007
Bachelor of Science - Business Administration And Management
University of Wisconsin - Eau Claire
05.2000 - 05.2004