Summary
Overview
Work History
Education
Skills
Timeline
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Ryan West

Harrisonburg,Virginia

Summary

Seeking an IT position where I can leverage my expertise in macOS, Windows, and Linux environments to improve IT efficiency and develop infrastructure solutions. Passionate about technology problem-solving and continuous learning in a dynamic, team-oriented environment.

Overview

9
9
years of professional experience

Work History

Service Desk Analyst IV | Mac Specialist

Christian Broadcasting Network, CBN
11.2017 - Current
  • Manage and support 600+ macOS devices, handling support tickets and user assistance.
  • Lead device management policies and configuration using JAMF Pro.
  • Train new technicians, documenting policies and procedures in Confluence.
  • Quote new devices for departmental upgrades to maintain security compliance.
  • Attend JAMF Nation User Conference (JNUC) to implement cutting-edge MacOS management strategies.

Recognition: Employee of the Month (June & October 2018).

Computer Lab Associate

James Madison University
08.2016 - 01.2017
  • Provided technical support to students and faculty, troubleshooting PC-related issues.
  • Maintained printer operations and supplies for efficient lab functionality across the campus.
  • Delivered customer-focused IT support in a fast-paced academic environment.

Education

Bachelor of Science - Computer Science

James Madison University
Harrisonburg, VA
12-2024

Skills

  • Operating Systems: macOS, Linux, Windows
  • Programming: Java, C, Ruby, HTML/CSS
  • Tools & Platforms: Git, Jira/Confluence, Microsoft 365, Active Directory
  • Certifications: macOS 1013 Integration Basics, macOS Support Essentials 1014

Timeline

Service Desk Analyst IV | Mac Specialist

Christian Broadcasting Network, CBN
11.2017 - Current

Computer Lab Associate

James Madison University
08.2016 - 01.2017

Bachelor of Science - Computer Science

James Madison University

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Ryan West