Ryan Westley
Orlando,FL
Summary
Effective communicator with a calm demeanor, adept at managing routine operations and addressing unique challenges. Proven retail professional with strong sales and service skills, consistently achieving personal sales targets. Expertise in fashion trends and customer preferences, fostering loyalty through attentive service. Comprehensive knowledge of product care and usage enhances customer satisfaction.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Harley Davidson Motor
Tallahassee, FL
01.2025 - 02.2025
- Provided product information and answered customer questions.
- Stocked shelves with merchandise according to company standards.
- Processed returned merchandise according to company policies.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Offered suggestions for additional items that may be of interest to customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Organized displays to attract customers and promote sales.
- Greeted customers upon entering the store and provided assistance.
- Professionally handled customer complaints.
- Initiated a friendly conversation with customers to determine the level of assistance required.
- Followed company policies, rules, and procedures to promote company goals, and maintain safety.
- Used product knowledge to suggest items to match client needs.
Head Hostess
Cracker Barrell
Tallahassee, FL
10.2023 - 06.2024
- Provided excellent customer service to ensure guest satisfaction.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Adhered strictly to health codes by ensuring all food preparation areas were clean at all times.
- Collaborated with other departments to coordinate events or services as needed.
- Greeted guests upon arrival and escorted them to their tables.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Ensured compliance with all health department regulations related to food safety and sanitation standards.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Developed creative strategies to increase customer loyalty through rewards programs.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Trained new staff on proper hosting procedures and policies.
- Ensured that the dining room was always clean, organized, and presentable.
- Assisted with seating arrangements for large groups and special occasions.
- Resolved conflicts between customers efficiently and professionally.
- Maintained an inventory of supplies necessary for hosting duties, such as menus, tablecloths, and silverware.
- Handled guest complaints and promoted positive dining experiences for restaurant customers by maintaining a pleasant attitude in situations.
- Notified the server after seating parties in the section to facilitate prompt service.
- Assisted serving staff by taking guest drink orders and resolving conflicts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Communicated with servers about new tables, changes in food availability, and customer comments.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Team Member
Chick-fil-A
Orlando, FL
03.2023 - 08.2023
- Maintained a clean and organized work area throughout the shift..
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Assisted customers with product selection and the ordering process.
- Participated in training sessions for new employees when needed.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Resolved customer issues promptly in a professional manner.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Collaborated with team members to achieve daily goals.
- Greeted customers upon entering the store with a friendly demeanor.
- Developed positive customer relationships through friendly greetings and excellent service.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
Education
Political Science And Government
Florida State University
Tallahassee, FL05-2027
Associate of Arts - Political Science And Government
Tallahassee State College
444 Appleyard Dr, Tallahassee, FL 3230405-2025
High School Diploma -
Olympia Highschool
4301 S Apopka Vineland Rd, Orlando, FL 3283505-2023
Skills
- Customer service
- Team collaboration
- Event planning
- Conflict resolution
- Time management
- Money handling
- Reliability and punctuality
- Retail sales
- Flexible schedule
- POS system operation
- Shelf stocking
- Product knowledge
- Backroom organization
- Teamwork
Timeline
Retail Sales Associate
Harley Davidson Motor
01.2025 - 02.2025
Head Hostess
Cracker Barrell
10.2023 - 06.2024
Team Member
Chick-fil-A
03.2023 - 08.2023
Political Science And Government
Florida State University
Associate of Arts - Political Science And Government
Tallahassee State College
High School Diploma -
Olympia Highschool
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