Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Wetmore

Beverly,MA

Summary

IT Systems Specialist and Help Desk Administrator with hands-on experience supporting Windows and macOS environments, enterprise networks, and Microsoft cloud platforms. Skilled in Active Directory, Microsoft 365, Microsoft Entra ID, Exchange, SharePoint, Intune, and Jamf, with experience managing identity, endpoint devices, and user access across business environments. Strong background in network troubleshooting, VPN connectivity, DNS and DHCP configuration, firewall administration, and VoIP systems using platforms such as SonicWall and Meraki. Known for quickly diagnosing technical issues, maintaining reliable IT operations, and delivering efficient Tier 1–3 technical support while improving system stability and user productivity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Jr. System Adminitrator / Systems Specialist

Sea Change Systems
Peabody, MA
02.2026 - 04.2026
  • Support and maintain enterprise Windows and macOS systems, ensuring reliable workstation performance and resolving complex technical issues across the organization.
  • Manage identity and access administration through Active Directory and Microsoft Entra ID, including account provisioning, permissions management, and security policy enforcement.
  • Administer core Microsoft 365 services, including Exchange and SharePoint, maintaining email infrastructure and secure document collaboration environments.
  • Maintain and troubleshoot network services and connectivity, including DHCP, DNS, IP configuration, VPN access, and remote desktop environments.
  • Assist with network infrastructure and security management, supporting SonicWall and Meraki firewall environments.
  • Implement and manage endpoint device management solutions using Microsoft Intune and Jamf to enforce configuration policies and device compliance.
  • Monitor and support server environments and critical services, addressing system alerts and ensuring operational stability.
  • Maintain and troubleshoot VoIP telephony systems, ensuring consistent communication capabilities for internal users.
  • Contribute to IT documentation, system improvements, and infrastructure support initiatives to enhance operational efficiency.

IT Help Desk Administrator

Microtime Computers
Andover, MA
02.2025 - 02.2026
  • Provide Tier 1–3 technical support while managing and resolving a high volume of help desk tickets across Windows and macOS environments.
  • Administer Active Directory and Microsoft Entra ID, including user provisioning, permissions management, group policies, and account security.
  • Manage Microsoft 365 administration, including Exchange and SharePoint, supporting email infrastructure and collaboration platforms.
  • Configure and troubleshoot network infrastructure including IP addressing, DHCP, DNS, VPN, and RDP connectivity.
  • Support and maintain firewall and network security appliances including SonicWall and Meraki.
  • Deploy and manage endpoint devices through Microsoft Intune and Jamf, enforcing device configuration and security compliance.
  • Assist with Windows server administration, monitoring system health and responding to outages or service incidents.
  • Support and troubleshoot VoIP phone systems to maintain reliable client communications.
  • Perform user onboarding/offboarding, device deployments, and documentation of systems and processes.

Remote Technician

Ubreakifix
Beverly, MA
04.2023 - 04.2024
  • Traveled to customer homes and ensured troubleshooting and repairs were performed effectively and efficiently
  • Troubleshoot hardware and software issues for Windows and macOS systems effectively.
  • Configure network settings, including DHCP, DNS, and IP addresses for connectivity.
  • Implement security measures using endpoint management tools to protect devices.
  • Repair electronic devices while delivering excellent customer service in a fast-paced environment.
  • Perform diagnostic tests on smartphones and tablets to identify technical problems efficiently.
  • Enhance customer satisfaction through clear communication during device repair progress updates.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Education

Comptia A+ -

Northshore Community College
Danvers, MA

High School Diploma -

Danvers High School
Danvers, MA
08.2020

Skills

  • Technical Skills
  • Windows OS
  • macOS
  • Windows Server
  • Active Directory
  • Microsoft Entra ID
  • Group Policy
  • Microsoft 365 Administration
  • Exchange Administration
  • SharePoint Administration
  • Microsoft Intune
  • Jamf
  • TCP/IP Networking
  • DNS
  • DHCP
  • VPN
  • Remote Desktop (RDP)
  • SonicWall
  • Meraki
  • VoIP Systems
  • Endpoint Management
  • User Provisioning & Access Control
  • IT Ticketing Systems
  • Network Troubleshooting

Certification

Comptia A+

Google IT support

TestOut PC Pro Certificatin

Timeline

Jr. System Adminitrator / Systems Specialist

Sea Change Systems
02.2026 - 04.2026

IT Help Desk Administrator

Microtime Computers
02.2025 - 02.2026

Remote Technician

Ubreakifix
04.2023 - 04.2024

Comptia A+ -

Northshore Community College

High School Diploma -

Danvers High School
Ryan Wetmore