Ryan Whitelaw
Weeki Wachee,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A focused professional with strong experience in customer service and the proven ability to assist owners with a well-informed selection of suitable products and services. Demonstrates exceptional communication and relationship building skills and encourages team collaboration in order to achieve excellent customer satistaction. Customer focused and experienced in retail operations with the proven ability to work towards and consistently exceed targets.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Publix
03.2022 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Complete paperwork, recognizing discrepancies and promptly addressing for resolution.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developing my team and getting 2 owners promoted to CSTL and 1 to ACSM
- Improved all AVS category scores from prior year
Assist Customer Service Manager
Publix
04.2018 - 03.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Help train and develop my team getting 2 owners promoted to CSTL
Customer Service Team Leader
Publix
02.2015 - 04.2018
- Trained and supervised team of customer service owners in providing quality service to customers.
- Conducted regular huddles to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Frank W. Springstead High School
Spring Hill, FL06.2009
Skills
Team Building & Training
Professionalism
Adaptability
Ability to Work Under Pressure
Technical Knowledge
Teamwork Oriented
Timeline
Customer Service Manager
Publix
03.2022 - Current
Assist Customer Service Manager
Publix
04.2018 - 03.2022
Customer Service Team Leader
Publix
02.2015 - 04.2018
High School Diploma -
Frank W. Springstead High School
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