Ryan Will
Fullerton,CA
Summary
General Manager with a proven track record at Bohnhoff Lumber, driving year-over-year growth through strategic operational improvements and exceptional team leadership. Skilled sales planning, Inventory control . I fostered employee loyalty and enhanced customer satisfaction, streamlining processes and managing budgets effectively.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Bohnhoff Lumber
03.2017 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Formulated policies and procedures to streamline operations.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Automotive Service Manager
Ironman
02.2010 - 02.2017
- Achieved [Number]% increase in productivity in fixed operations, parts and service department.
- Increased part shipment ratings by [Number]% through effective management of recall projects.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Arts - Autimotive Technology
Universal Technical Institute
Phoenix, AZ02-1998
Skills
- Branding
- Advertising and marketing
- Sales
- Total quality management
- Team player
- Sales planning and implementation
- Analytical skills
- Account management
- New business development
- Semi-Bilingual
- Process improvements
- Inventory control
- Facility management
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Achieved daily effenciey by introducing software to connect the different applications being used
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved consistently accurate inventory levels by creating cycle counting process and training staff with accuracy and efficiency.
- Awarded “Employee of the Month”
- Brought in [number] new customers.
- Documented and resolved [Issue] which led to [Results].
- Business Development - Initiated two key partnerships which resulted in [X%] revenue growth.
Certification
fred pryor
communications
Languages
Spanish
Elementary
Timeline
General Manager
Bohnhoff Lumber
03.2017 - Current
Automotive Service Manager
Ironman
02.2010 - 02.2017
Associate of Arts - Autimotive Technology
Universal Technical Institute
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