Ryan Willey
Romulus,MI
Summary
Well-versed in testing connections, repairing components and charging refrigeration systems. Demonstrated success in working alone or as part of a team to complete refrigeration maintenance, repairs and installations quickly and accurately.
Have fixed own personal vehicles when needed with limited access to tools. Have done a water pump, coils and spark plugs, oil changes, diagnosing the problem to the vehicle, fixed flats, and replaced head gaskets to engine.
Overview
13
13
years of professional experience
Work History
Service Technician
Palmer Heating And Air
04.2014 - 06.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Ice Rink Supervisor
Lawson Ice Center
09.2010 - 12.2014
- Worked with coworkers to supervise rink, splitting tasks and sharing responsibilities for groups and competitions.
- Assisted in shutdown of skating rink and managed set up for next day use.
- Inspected skating rink for hazardous conditions and informed supervisor of surface problems.
- Swept and completed minor upkeep by removing debris from rink and maintaining rink floor.
- Initiated distribution, collection and upkeep of rented skates and tracked inventory.
- Maintained superior customer service skills when relaying rink policies and procedures to customers.
- Carefully patrolled ice during hours of operation to monitor proper traffic flow and skaters' safety.
- Inspected rink equipment before and after each shift and logged discrepancies.
- Operated scoreboard during skating competitions.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Issued tickets to customers and collected payment and fees for desired services.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Installed new sheet of ice every summer before WMU hockey team's season.
- Operated Zamboni during college hockey games, practices, and public skate.
Education
No Degree - General Education
Western Michigan University
Kalamazoo, MISkills
- Furnace Installation
- Defective Parts Disassembly
- Small Business HVAC Repair
- Insulation Installation
- In-Depth Knowledge of Refrigeration Systems
- Operation and Maintenance Expertise
- PC Expertise
- Refrigerant Reclaiming
- Inspecting Systems
- Microsoft Office Proficiency
- Piping and Brazing
- Replace Worn Parts
- Fixed service vehicles when broke down and routine maintenance
- Emergency Repair
- Dedicated Team Player
Timeline
Service Technician
Palmer Heating And Air
04.2014 - 06.2023
Ice Rink Supervisor
Lawson Ice Center
09.2010 - 12.2014
No Degree - General Education
Western Michigan University