Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Williams

Lagrange

Summary

Dynamic and reliable professional with a clean driving record and extensive experience as a NEMT Driver at Gold Star Ambulance. Proven ability in time management and customer service, enhancing client satisfaction through punctual deliveries and strong relationship building. Skilled in route optimization and maintaining vehicle safety, ensuring efficient operations and repeat business.

Overview

26
26
years of professional experience

Work History

NEMT Driver

Gold Star Ambulance
01.2024 - 05.2025
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage before and after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Reduced delivery times with careful planning and route optimization.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
  • Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Assisted in loading and unloading patients, ensuring they were securely fastened and unharmed upon arrival.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Updated logs and tracking documents accurately and according to schedule requirements.

Professional Truck Driver

Swift Transportation/Crete Carrier/Heartland Exp
01.2011 - 11.2023
  • Utilized strong problem-solving skills when faced with unexpected obstacles during transportation, identifying alternative routes or solutions as needed to prevent major disruptions.
  • Maintained accurate records of miles driven, fuel expenses, and delivery details for efficient reporting and cost analysis.
  • Demonstrated strong knowledge of DOT regulations, ensuring compliance with all applicable laws during transportation activities.
  • Emphasized punctuality; arriving at pick-up locations ahead of time to facilitate expedited loading procedures and avoid potential delays in the process.
  • Delivered goods in a timely manner by adhering to strict schedules and maintaining constant communication with dispatchers.
  • Consistently maintained clear lines of communication between company management, dispatchers, customers, and peers to ensure smooth operations at all times.
  • Navigated complex road conditions, adapting driving techniques to maintain safety standards during adverse weather events.
  • Demonstrated attention to detail when completing paperwork accurately; submitting bills-of-lading promptly upon arrival at the destination for efficient processing.
  • Reduced delays and increased on-time deliveries by effectively planning routes using GPS technology and maps.
  • Managed challenging situations calmly under pressure; addressing mechanical breakdowns or unforeseen delays in an organized manner while keeping stakeholders informed as needed.
  • Maintained a clean and organized vehicle, ensuring a positive representation of the company brand while on the road.
  • Developed strong relationships with clients by providing exceptional service during pick-ups or deliveries which resulted in repeat business opportunities.
  • Participated in ongoing training opportunities, staying up to date on industry best practices and advancements in trucking technology for continued professional growth.
  • Collaborated with team members to optimize loading procedures, resulting in minimized load times and maximized efficiency.
  • Improved customer satisfaction through professional communication and prompt resolution of any issues or concerns.
  • Increased fuel efficiency through careful route selection and strategic trip planning that took into account traffic patterns or potential obstacles.
  • Exhibited exceptional time management skills, consistently meeting deadlines while balancing multiple responsibilities simultaneously.
  • Enhanced overall safety by conducting thorough pre-trip and post-trip inspections, ensuring proper vehicle maintenance.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Completed routine maintenance on truck to keep in working order.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Inspected load security and checked for damages.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

U.S. Army/Heavy Equipment Mechanic

U.S. Army Active Duty
02.1999 - 03.2009
  • Contributed to team success with strong problem-solving skills in diagnosing mechanical malfunctions.
  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Provided exceptional customer service, addressing client concerns regarding equipment operation and maintenance.
  • Exceeded quality standards, adhering to strict guidelines during all repair processes.
  • Reduced machinery downtime by promptly troubleshooting and resolving mechanical issues.
  • Enhanced workplace safety with thorough inspections and adherence to regulations.
  • Optimized equipment performance, conducting routine diagnostics and calibrations.
  • Performed weekly inspections of track and wheeled equipment.
  • Demonstrated commitment to continuous improvement through ongoing professional development courses in the field of Equipment Mechanics.
  • Minimized operational disruptions by effectively prioritizing critical repair tasks based on business needs.
  • Conducted general maintenance procedures on schedule.
  • Maximized machine longevity with meticulous maintenance schedules and detailed record keeping.
  • Collaborated with team members to complete complex repairs in a timely manner.
  • Ordered, modified and fabricated parts to complete repairs.
  • Estimated repair time and costs and recommended outside contractors for certain work.
  • Increased productivity through expert diagnosis and repair of faulty machinery components.
  • Ensured optimal performance from existing machinery by retrofitting outdated components with modern upgrades.
  • Safeguarded against potential hazards, implementing robust safety measures when working on heavy machinery.
  • Maintained accurate records of equipment maintenance, ensuring proper documentation for compliance purposes.
  • Removed worn or faulty components for replacement or repair.
  • Diagnosed and repaired mechanical and electrical systems to maintain equipment function.
  • Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Inspected and tested heavy equipment components to certify proper operation and safety.
  • Selected hand tools, power tools and precision measuring instruments according to task requirements.
  • Maintained meticulous records of all repair work that was made to machines and equipment.
  • Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
  • Reassembled and tested equipment after repairs to verify function and performance.
  • Fabricated and installed custom parts and components to meet specific equipment needs.
  • Developed preventative maintenance plans to limit operational disruption.
  • Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
  • Read and interpreted technical manuals for troubleshooting and repair purposes.
  • Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
  • Collaborated with team of technicians to complete projects and meet deadlines.

Education

Bachelor of Arts - Biblical Studies

Luther Rice College And Seminary
Stonecrest, GA
05-2025

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Punctual and reliable
  • City and non-city driving
  • Relationship building
  • CDL license
  • Verbal and written communication
  • Interpersonal skills

Timeline

NEMT Driver

Gold Star Ambulance
01.2024 - 05.2025

Professional Truck Driver

Swift Transportation/Crete Carrier/Heartland Exp
01.2011 - 11.2023

U.S. Army/Heavy Equipment Mechanic

U.S. Army Active Duty
02.1999 - 03.2009

Bachelor of Arts - Biblical Studies

Luther Rice College And Seminary

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