Ryan Wilson
Lancaster,CA
Summary
Skilled Front End Manager highly effective at managing personnel, cash flow, inventory and security. Accomplished Front End Manager bringing expertise in training and employee development. History of excelling with strong relationship building, decision making and planning strengths. Entry-level retail management professional skilled preparing reports, overseeing budgets and adjusting financial activities to meet business objectives. Analytical and detail-oriented with financially savvy mentality. Balances customer service with costs controls. Knowledgeable Front End Manager enthusiastic about building high-performance teams.
Overview
6
6
years of professional experience
Work History
Front End Manager
Food 4 Less Supermarket
Lancaster, CA
08.2015 - Current
- Oversaw cashier operations, bookkeeping and security.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees through day-to-day work and complex problems.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Maintained strong customer relations and effective customer service standards.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained transaction security by verifying payment cards against identification.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
High School Diploma -
Desert Sands Charter High School
Lancaster, CA07.2012
Skills
- Decision Making
- Handling Customer Complaints
- Coaching and Mentoring
- Motivational Leadership
- Team Building
- Team Management and Supervision
- Complex Problem Solving
- Staff Development and Training
- Verbal and Written Communication
- Honesty and Integrity
- Goal Setting
- Customer Service Management
- Employee Motivation and Discipline
- Inventory Oversight
- Multitasking and Prioritization
- Attention to Detail
- Budget Management
- Friendly and Relatable
Timeline
Front End Manager
Food 4 Less Supermarket
08.2015 - Current
High School Diploma -
Desert Sands Charter High School