Ryan Wilson
Senior Learning And Development Specialist
Greenacres,FL
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Having facilitated more than 300 face-to-face and virtual training to 15,000 + professionals throughout various industries. Passionate and skilled public speaker and presenter, prepared to bring my L & D talents and abilities to a growth-oriented role. My training acumen is to empower, inspire to make a difference, and increase personal and professional growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Learning & Development Specialist
CSL Plasma
03.2022 - 03.2024
- Senior producing team leader. Managed work groups of five or more co-workers.
- Proactively mentored, motivated, and guided each team member's career growth, development, and goal achievement by assessing their strengths and areas of opportunity.
- Delivered quality, creative, and engaging technical training sessions on plasma devices.
- Applied Prosci ADKAR model to the conversion of plasma devices at the plasma centers, resulting in 33% decline in operator errors
- Partnered with instructional designers to organize, enhance, and edit training manuals, multimedia visual aids, and other educational materials.
- Consulted with the Director of Learning & Development on strategy for creating learning paths for new and existing hires.
- Utilized my experience as a senior team member to act as a peer coach & mentor in supporting both new and tenured L&D team members' development.
- Actively developed relationships with senior business unit leaders and key partners to evaluate and increase performance through workshops, coaching, opportunities, train-the-trainer, and one-on-one training.
Trainer, Organization Development
AdColony, Inc By Digital Turbine
04.2019 - 03.2022
- Developed and implemented office management procedures, increasing training efficiency, team productivity, and accuracy.
- The People Team (HR) onboarding specialist.
- Leveraged advanced skills and training to support the operational needs of multiple departments.
- Created learning and communication plans to support specific organizational change projects.
- Diversity and Inclusion strategy & management.
- Secured optimal program efficiency through high collaboration with internal teams and the development of positive community relationships.
- Familiarity with behavioral change management theory and practice.
- Managed $150,000 annual office budget. Negotiated 20% cost savings from the budget. Sourced vendors for special project needs and negotiated contracts for corporate events.
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current, and compliant financial records.
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and activities.
Medical Device Field Trainer
BioTAB Healthcare
10.2018 - 04.2019
- Professionally represented Biotab Healthcare, providing in-service medical device training to patience, caregivers, and medical staff.
- Provided coaching and guidance for staff on managing workflow, effective claim handling, service delivery, and quality control.
- Maintained comprehensive products and technical knowledge competitive products including features, functions, and benefits.
- Maintained records of patient care, condition, progress, or problems to report, discussed observations with supervisor or case manager.
- Responded to patient's questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Acted as the First Responder in emergency situations, applying CPR and First Aid training.
- Developed and maintained positive customer relations; increased patient satisfaction while coordinating with team members to ensure issues were remedied in a timely manner.
Learning and Development Specialist
Guest Services, Inc
12.2015 - 08.2018
- Managed more than 20 client relationships and coordinated with key external stakeholders to design and execute on-site training, as well as, virtual trainings for their staff and constituents.
- Provided training to over 3,000 employees annually using different training methodologies.
- Promoted career development, change management strategies, and workplace diversity throughout the company's training programs, new hire orientations, technical workshops, and professional development classes.
- Revised company policies, procedures, and related training presentations for staff.
- Innovated the employee experience through designed and produced trainer development programs. Coached others involved in training efforts to enhance employee engagement, growth, and productivity.
- Delivered 8-hour leadership, diversity, and inclusion training courses and developed procedures and content from collaboration with Subject Matter Experts (SMEs).
- Provided training to over 2,000 employees annually using different training methodologies
- Analyzed quality assurance reports, employee surveys, and culture/climate assessment results to determine performance improvement approaches and interventions.
Lead Trainer/Program Facilitator
The World Institute Of Safety
12.2009 - 10.2015
- Mentored other training professionals and class instructors.
- Conducted Train-the-Trainer sessions.
- Provided training in Adult/Pediatric/Health Care Providers CPR, AED (Automated External Defibrillator), First Aid, and Blood Borne Pathogens.
- Provided on-site individual and group training for up to 150 participants in various industries including government, corporate, education, healthcare, and non-profits.
- Traveled throughout the US to provide or lead training courses for premier and business-critical accounts.
- Created curricula, instructions, documents, and tests in a variety of formats for various types of training courses.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ06.2012
Skills
- Root Cause Analysis
- Customer Relations
- Adaptability
- Process Improvement
- Analytical Skills
- Interpersonal Communication
- Active Listening
- Excellent Communication
- Attention to Detail
- Team building
- Reliability
- Teamwork and Collaboration
Certification
- Certified Professional In Training Management (CPMT) - [V-Skills] 2024
- Certified Change Management. Professional (CCMP) - [Training Industry] 2020
- Corporate Trainer Certified (CTP) - [MSI] 2019
Timeline
Senior Learning & Development Specialist
CSL Plasma
03.2022 - 03.2024
Trainer, Organization Development
AdColony, Inc By Digital Turbine
04.2019 - 03.2022
Medical Device Field Trainer
BioTAB Healthcare
10.2018 - 04.2019
Learning and Development Specialist
Guest Services, Inc
12.2015 - 08.2018
Lead Trainer/Program Facilitator
The World Institute Of Safety
12.2009 - 10.2015
Bachelor of Science - Psychology
University of Phoenix
- Certified Professional In Training Management (CPMT) - [V-Skills] 2024
- Certified Change Management. Professional (CCMP) - [Training Industry] 2020
- Corporate Trainer Certified (CTP) - [MSI] 2019
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