Ryan Wilson
Camarillo,CA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Results-driven fulfillment professional with robust background in logistics and inventory management. Known for exceptional organizational skills and ability to streamline processes. Highly collaborative with focus on achieving team goals and adapting to changing needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Human Resources Expert
Target
01.2025 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Fulfillment Expert
Target
08.2024 - 01.2025
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
Customer Care Representative | Training Specialist
Freedom Solar Power
09.2023 - 04.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Utilized CRM systems to accurately track between 50-60 daily customer interactions and update account information.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Coached 12-15 employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
Titles ExecutiveServices, Title Specialist
Vroom
02.2022 - 01.2023
- Assisted with organizing and preparing tax and title documents to transfer ownership of property.
- Worked with others to prepare tax and title documents to submit legal transfer work. Met daily averages by touching 50+ cases and making outbound calls/emails to over 30 customers on average providing assistance for any inquiries.
- Our team cleared a backlog of over 10,000 cases, while maintaining day to day communication to customers.
- Also worked closely with executives to create SME presentations to present to new hires.
- Lastly, our team played crucial roles for management by mentoring new hires and Tier 2 associates, resulting in stronger staff development and increased productivity.
Warehouse Associate
Floor, Decor
10.2021 - 02.2022
- Performed working safely around moving machinery.
- Worked with others to prepare an average of 40-60 orders. night for shipment by systematically picking, packing, and labeling merchandise.
- The team was in charge of inspecting incoming and outgoing shipments to verify accuracy and prevent errors.
- We also cleaned and maintained warehouse in compliance with OSHA safety standards.
Customer ServiceRepresentative
Tailored Brands
08.2020 - 05.2021
- Provided assistance for the Tier 2 Escalations Team. This team maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- We also answered an average of 40+ inbound customer telephone calls in high paced call center settings.
- We offered advice and assistance to customers and in store employees, paying attention to wants and needs. We deescalated customer calls , providing them with world class customer service , resolving concerns efficiently overnight.
Education
High School - General Studies
Alief Taylor High School
Houston, TX05.2019
Skills
- Business Correspondence
- Training Program Development
- Data Analytics
- Time Management
- Adobe
- Customer relations
- HR policies and procedures
- Training development
Accomplishments
- April 2022 Notary Public for The State of Texas
- January 2023 Data Analytics Course
Certification
- CNP - Certified Notary Public, State of Texas
Contact
Camarillo, CA 93010
Accomplishments
- Achieved Outstanding Service Award through effectively helping with training new hires.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Human Resources Expert
Target
01.2025 - Current
Fulfillment Expert
Target
08.2024 - 01.2025
Customer Care Representative | Training Specialist
Freedom Solar Power
09.2023 - 04.2024
Titles ExecutiveServices, Title Specialist
Vroom
02.2022 - 01.2023
Warehouse Associate
Floor, Decor
10.2021 - 02.2022
Customer ServiceRepresentative
Tailored Brands
08.2020 - 05.2021
- CNP - Certified Notary Public, State of Texas
High School - General Studies
Alief Taylor High School
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