Ryan Winners
Real estate agent
Laguna Beach,CA
Summary
Dynamic Valet Supervisor with a proven track record at LAZ Parking Valet, enhancing customer satisfaction through exceptional communication and problem-solving skills. Successfully streamlined vehicle retrieval processes, improving efficiency and fostering guest loyalty. Recognized for training new staff and maintaining a professional environment, ensuring a consistently high standard of service.
Overview
3
3
years of professional experience
Work History
Valet Supervisor
LAZ Parking Valet
08.2024 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.
Valet Driver
Pelican Hill Resort
09.2024 - 11.2024
- Maintained a safe environment by adhering to proper driving techniques and following traffic regulations.
- Minimized damage incidents by carefully navigating tight spaces while parking or retrieving vehicles.
- Mitigated potential accidents by conducting regular safety checks on vehicles before parking or retrieving them.
- Welcomed arriving guests and explained car retrieval procedures.
- Managed high-pressure situations during peak hours, maintaining composure and prioritizing tasks effectively.
- Enhanced customer satisfaction by providing prompt and courteous service for vehicle retrieval.
- Assisted guests with luggage or other special requests, contributing to an overall positive experience at the establishment.
Valet Driver
PPS Valet
07.2022 - 04.2024
- Increased repeat business through exceptional customer interactions and professional demeanor.
- Ensured smooth operations, coordinating with team members for efficient vehicle movement and storage.
- Established positive guest relationships through consistent delivery of excellent customer service.
Education
Yorba Linda High School
Yorba Linda, CA06.2022
Skills
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Organization and time management
- Active listening
- Decision-making
- Multitasking Abilities
- Dependable and responsible
- Flexible and adaptable
- Problem-solving
- Attention to detail
Timeline
Valet Driver
Pelican Hill Resort
09.2024 - 11.2024
Valet Supervisor
LAZ Parking Valet
08.2024 - Current
Valet Driver
PPS Valet
07.2022 - 04.2024
Yorba Linda High School
Similar Profiles
Iftikhar ChowdhuryIftikhar Chowdhury
Valet Supervisor at LAZ Parking Valet, Hyatt RegencyValet Supervisor at LAZ Parking Valet, Hyatt Regency
JOHN CARLINJOHN CARLIN
Valet Attendant at LAZ Parking Valet, Hyatt RegencyValet Attendant at LAZ Parking Valet, Hyatt Regency
Ali AlshamiAli Alshami
Valet Supervisor at LAZ Parking Valet, Hyatt RegencyValet Supervisor at LAZ Parking Valet, Hyatt Regency