Ryan Wolfe
Sacramento,CA
Summary
Experienced Jira Administrator skilled in workflow customization and data reporting to boost team productivity. Expertise in Jira Query Language and user management, ensuring efficient operations and collaboration. Provides valuable insights to support leadership decisions and improve project outcomes.
Overview
19
19
years of professional experience
Work History
Jira Administrator
Associated Volume Buyers Inc
Sacramento, CA
11.2024 - 01.2026
- Implemented a new Jira system to streamline operations and enhance team collaboration.
- Designed and maintained custom workflows to automate business processes, improving efficiency.
- Established standardized Jira project templates and reporting dashboards, providing leadership with real-time insights, and improving release management.
- Created standardized reporting dashboards for leadership to access real-time insights.
- Configured permission schemes to uphold system security and standardization.
- Managed third-party plugins and add-ons from Atlassian Marketplace, evaluating performance impact and compatibility to enhance system functionality.
- Onboarded new teams and conducted technical training workshops on best practices for Jira and Confluence to ensure effective usage.
- Managed user permissions to ensure data security and compliance.
- Acted as the primary Jira administrator while concurrently assisting with Salesforce CRM maintenance, user management, and report generation.
E-Commerce Manager
Associated Volume Buyers Inc
Sacramento, CA
04.2019 - 10.2020
- Developed comprehensive e-commerce strategy that increased online sales.
- Developed e-commerce strategies that enhanced online customer engagement.
- Analyzed customer data to identify trends and improve sales tactics.
- Managed product listings to ensure accuracy and appeal, improving presentation.
- Trained staff on e-commerce platforms and best practices for sales support.
- Collaborated with IT teams to troubleshoot website issues and improve functionality.
- Developed training materials for new employees on merchandising techniques and product knowledge.
- Updated product knowledge regularly through research and reading industry publications.
Brand Manager/Category Merchandiser
Build.com
Chico, CA
10.2017 - 03.2019
- Designed brand strategies that improved product visibility across multiple channels.
- Analyzed market trends to identify opportunities for brand growth and development.
- Collaborated with cross-functional teams to align marketing initiatives and brand messaging.
- Enhanced customer experience through strategic merchandising techniques to optimize sales and reduce costs.
- Monitored and compiled data that informed decisions to increase sales and site traffic.
- Managed relationships with vendors and manufacturers to streamline product additions and updates.
- Facilitated teamwork across departments to enhance brand and category organization.
Data Quality Assurance
Build.com
Chico, CA
09.2016 - 10.2017
- Utilized SQL to compare, update, and insert data, generating reports that informed decision-making for superiors.
- Led Data Specialists by delivering constructive feedback and facilitating training sessions to enhance team skills.
- Reviewed data specialist projects for accuracy, ensuring correct spelling, grammar, and formatting to uphold quality standards.
Data Specialist
Build.com
Chico, CA
08.2015 - 09.2016
- Compiled and formatted manufacturer data for product listings on site using MS Excel spreadsheets.
- Researched product details, pricing, and data to facilitate quick additions and correct errors.
Contact Center Agent
Milestone
Chico, CA
11.2013 - 08.2015
- Provided support and guidance as Shift Point of Contact, assisting with difficult customer escalations and coaching agents to maintain high service quality and satisfaction scores.
- Managed call center floor, effectively resolving undocumented questions for supervisors and enhancing service delivery.
- Assisted customers with technical and ordering questions, ensuring high-quality service and satisfaction.
- Assisted other agents with questions and troubleshooting solutions through the lead, head lead and Shift Point of Contact programs.
- Conducted training sessions for new employees to ensure effective onboarding and skill development.
FSR 3
Rabobank/Butte Community Bank
Paradise, CA
08.2008 - 02.2013
- Sell and process consumer loan applications for underwriter review.
- Opened new accounts and maintained existing accounts for customers.
- Assessed customer needs and matched them with appropriate products.
- Developed techniques to motivate and educate team members on products and promotions.
- Led the creation of branch promotional displays and business of the month showcases.
Teller
US Bank
Chico, CA
05.2007 - 08.2008
- Managed vault, ATM, and merchant transactions to ensure accuracy and security.
- Coordinated volunteer and community events to enhance bank's community engagement.
Education
Bachelor of Science - Computer Science and Applied Computer Graphics
California State University, Chico
Chico, CA05.2006
Transferred - Computer Science
Butte Community College
Oroville, CA05.2000
Skills
- Jira administration
- SQL reporting
- Workflow customization
- Data security
- Technical training
- Jira Query Language (JQL)
- Issue tracking
- Data reporting
- User management
- Project management
- E-commerce strategy
- Cross-functional collaboration
- Problem solving
- Team leadership
- Attention to detail
- Technical support
- Team collaboration
- Governance and auditing
Accomplishments
- Dean’s List
- Member of Golden Key
- Phi Theta Kappa Honor Society Member
Timeline
Jira Administrator
Associated Volume Buyers Inc
11.2024 - 01.2026
E-Commerce Manager
Associated Volume Buyers Inc
04.2019 - 10.2020
Brand Manager/Category Merchandiser
Build.com
10.2017 - 03.2019
Data Quality Assurance
Build.com
09.2016 - 10.2017
Data Specialist
Build.com
08.2015 - 09.2016
Contact Center Agent
Milestone
11.2013 - 08.2015
FSR 3
Rabobank/Butte Community Bank
08.2008 - 02.2013
Teller
US Bank
05.2007 - 08.2008
Bachelor of Science - Computer Science and Applied Computer Graphics
California State University, Chico
Transferred - Computer Science
Butte Community College