Ryan Wong
Levittown,NY
Summary
I am a motivated and detail-oriented professional with 17 years of experience in Food Safety and Quality. I am seeking a challenging position that offers opportunities for growth. I excel in both unsupervised and supervised environments and thrive in collaborative team settings. I am adept at giving and receiving feedback and proactively seek guidance as necessary.
Overview
17
17
years of professional experience
10
10
Certification
Work History
F.S.Q. Audit & Vendor Compliance Mgr.
Boar's Head Brand
01.2022 - Current
- Organize and Audit co-manufacturers QA related documents to ensure compliance with Boar’s Head standards (i.e. Annual GFSI audit reports, CAPAs, Nutritional Documents, COAs, Allergen forms, Weight & Tare, any other product claims, etc.), as applicable.
- Conduct food safety and product quality audits across various locations, including food service operations, retail store operations, manufacturing facilities, and food distribution outlets.
- Perform ongoing risk assessments, develop corrective actions, and monitor the implementation, effectiveness, and sustainability of preventive measures.
- Collaborate with the Boar's Head Local Purveyor and Sales Team to provide food safety training as needed.
- Communicate directly with Boar's Head manufacturing plants and/or co-manufacturing facilities regarding all customer feedback, and initiate CAPAs as necessary to facilitate root-cause investigations and resolutions.
- Participate in product development and assessment activities for existing finished products and new product concepts to evaluate their acceptability.
- Generate and analyze supplier scorecards and other reports to identify trends in distribution and/or co-manufacturing product complaints.
- Address and follow up on customer complaints to ensure that our current inventory remains uncompromised throughout the distribution system.
- Coordinate the communication process regarding product disposition, including placement on QA hold and/or release throughout the distribution network.
- Oversee and assist QA technicians with their daily responsibilities as needed, such as product slicing, truck audits, and deli inspections.
- Log Local Purveyor concerns into the QMS (Tracegains) Customer Feedback system and ensure that Local Purveyors receive follow-up calls where necessary.
- Collaborate with team members to revise and update current Standard Operating Procedures (SOPs) and risk assessments.
Food Safety & Quality Manager
Flying Food Group
05.2019 - 01.2022
- Manage a departmental staff of seven (7) employees including one (1) Supervisor
- Airline SOP Team: collaborate with team members to revise and update current SOPs between airline and retail policies
- Clean Team: collaborate with team members to standardize sanitation SOPs for all facilities
- Lead weekly Airline FSQ meetings with other airline units to discuss various topics effecting FSQ management company wide and collaboratively problem solve potential FSQ issues
- Manage annual & initial training for all employees including management within the facility
- Develop action plans to correct areas of non-compliance, customer inspections and regulated organizations
- Manage monthly internal audits on facility to ensure compliance with quality standards such as FDA, IFSA, IFCA, and QSAI
- Assess HACCP program compliance by reviewing and analyzing daily HACCP logs and management checklists to determine consistent fulfillment of the required HACCP SOP
- Investigate and respond to all alleged food-borne incidents & Customer Complaints
- Manage service of pest control and delivery of contract services and supplies
- Manage in-house maintenance & maintenance task list by prioritizing items by importance for completion
- Conduct monthly calibration on all service equipment such as thermometers, ATP kit and other testing equipment
- Manage cleaning schedules for the facility conducted by external companies
- Update current standards of facility in a weekly conference call
- Manage regulatory standards and HACCP standards for one the largest facilities within the company with a total of 800 plus employees.
Food Safety & Quality Assurance Supervisor
LSG Sky Chefs
08.2015 - 05.2019
- Assess HACCP program compliance by reviewing and analyzing daily HACCP logs and management checklists to determine consistent fulfillment of the required HACCP SOP
- Research and respond to all alleged food-borne incidents & Customer Complaints
- Managed submission of monthly GQS (Global Quality System) information into CAQS (Computer Aided Quality System) and submitted to HDQ Quality Department
- Managed compliance with customer specifications and quality standards such as FDA, USDA, IFSA, IFCA, and QSAI
- Develop and implement action plans to correct areas of non-compliance
- Supervise service of pest control and delivery of contract services and supplies
- Conduct local vendor inspections and monthly HACCP audits
- Manage in-house maintenance & maintenance task list by prioritizing items by importance for completion
- Achieved Award of Excellence of First Quarter 2017.
Food Safety & Quality Assurance Clerk
LSG Sky Chefs
04.2007 - 08.2015
- Responsible for portion control and monthly chef tables on current menus
- Train all employees and members of management on HACCP and food safety
- Created a tracking system monitoring HACCP documentation for all respective departments
- Create analytical data charts to show trending performance of facility’s compliance
- Monitor routine microbiological testing program
- Security Coordinator (2012-2013): Carried out daily security checks and monthly security audits; Maintained records of all knives and box cutters in facility
- Ramp Safety Coordinator (2007-2009): trained and obtained Port Authority badges for various personnel; Conducted A1 (ramp) observations; Conducted monthly audits on ramp safety; Created tracking system for all Port Authority badged employees which monitored their renewal process
- Achieved Star Performance Award of Fourth Quarter for 2007 & 2008.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
12-2020
Skills
- Communication
- Leadership
- Problem Solving
- Time Management
- Customer Service
- Teamwork
- Conflict resolution
- Collaboration
- Research
Certification
- ASQ CFSQA, 2024
- Center For Dairy Research (CDR) – Process Cheese & Cold Pack Cheese, 2024
- Commercial Food Sanitation – Advanced Certification for Food Industry Leaders, 2023
- Commercial Food Sanitation – Hygienic Design, 2023
- Commercial Food Sanitation – Sanitation Essentials, 2023
- Center For Dairy Research (CDR) – Cheesemaking Fundamentals, 2023
- SQF Edition 9 Conversion Primer, 2022
- HACCP Certification, 2022
- ServSafe, 2021
- FSPCA Preventive Controls for Human Food, October 05, 2018
- American National Standards Institute (ANSI) – Conference for Food Protection (CFP), June 06, 2013
- Food Safety Manager Certification, March 22, 2012
References
References available upon request.
Timeline
F.S.Q. Audit & Vendor Compliance Mgr.
Boar's Head Brand
01.2022 - Current
Food Safety & Quality Manager
Flying Food Group
05.2019 - 01.2022
Food Safety & Quality Assurance Supervisor
LSG Sky Chefs
08.2015 - 05.2019
Food Safety & Quality Assurance Clerk
LSG Sky Chefs
04.2007 - 08.2015
- ASQ CFSQA, 2024
- Center For Dairy Research (CDR) – Process Cheese & Cold Pack Cheese, 2024
- Commercial Food Sanitation – Advanced Certification for Food Industry Leaders, 2023
- Commercial Food Sanitation – Hygienic Design, 2023
- Commercial Food Sanitation – Sanitation Essentials, 2023
- Center For Dairy Research (CDR) – Cheesemaking Fundamentals, 2023
- SQF Edition 9 Conversion Primer, 2022
- HACCP Certification, 2022
- ServSafe, 2021
- FSPCA Preventive Controls for Human Food, October 05, 2018
- American National Standards Institute (ANSI) – Conference for Food Protection (CFP), June 06, 2013
- Food Safety Manager Certification, March 22, 2012
Bachelor of Science - Computer Science
Southern New Hampshire University
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