Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Wongwai

Bonney Lake,WA

Summary

Knowledgeable IT Asset Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware and software. Actively works with executives to determine and implement technical and budget needs. Manages technology strategy, training and documentation.

Overview

18
18
years of professional experience

Work History

IT Asset Manager

REI
06.2022 - Current
  • Procured, managed, retired IT hardware and software assets.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
  • Interacted and negotiated with vendors, and contractors to secure products and services.
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Evaluated emerging technologies to identify opportunities for innovation and improvement within organization's IT landscape.
  • Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.

IT Vendor & Asset Analyst

REI
11.2019 - 06.2022
  • Contributed to the development of annual budgets by providing accurate and timely vendor cost estimates.
  • Identified cost-saving opportunities by analyzing historical purchasing data and recommending adjustments to sourcing strategies.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Procured and managed inventory in support of retail stores and projects.

Service Desk Technician

REI
03.2018 - 11.2019
  • Configured hardware and granted system permissions to new employees.
  • Tested new software and hardware prior to deployment.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Conducted regular maintenance on hardware and software systems, ensuring optimal performance levels.

Program Manager, Sales Operations

Zones, LLC
04.2017 - 03.2018
  • Maintained customer facing reports for enterprise clients utilizing Microsoft Power BI, Google Sheet, and Excel
  • Designed, evaluated, recommended, and approved changes of forms and reports to support client facing sales teams
  • Collaborated with clients, analysts, and sales teams to develop and manage custom reports
  • Partnered with sales teams and leadership to develop best practices for tracking and reporting key performance indicators to support sales objectives
  • Prepared manuals and train workers in use of new forms, reports, procedures, according to organizational policy
  • Provided ongoing analysis in areas such as transportation costs, parts procurement, back orders, or delivery processes.

Sales Operations Specialist

Zones, LLC
03.2016 - 04.2017
  • Provided escalation support for healthcare and small to medium business sales teams
  • Performed root cause analysis on customer and sales team escalations and propose remedial actions
  • Maintained custom RMA tracking in support of public-sector business
  • Completed sales order tickets and submit for processing of client-requested transactions
  • Collaborated with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives
  • Prepared, maintained, and received orders in support of sales staff
  • Collaborated with vendors and PPMs to improve end user experience.

Wave Planner

Providence Health & Services
11.2013 - 03.2016
  • Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials
  • Determined shipping method for materials, using knowledge of shipping procedures, routes, and rates
  • Conferred or corresponded with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications
  • Issued or distributed materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.

Supply Administration

USMC
03.2006 - 03.2010
  • Conferred with supply chain planners to forecast demand or create supply plans that ensured availability of materials or products
  • Met with suppliers to discuss performance metrics, provided performance feedback, and discussed production forecasts or changes
  • Prepared and maintained records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.

Education

B.S. Game Art & Design -

Art Institute of California - Los Angeles
Santa Monica, CA
06.2013

Supply School -

USMC, Camp Johnson - North Carolina
Camp Lejeune, NC
11.2006

Skills

  • IT Budgeting
  • Project Planning
  • Documentation And Reporting
  • IT Procurement
  • IT Governance
  • IT Asset Management
  • ServiceNow HAM/SAM
  • Microsoft O365 Admin
  • Active Directory
  • Microsoft SCCM
  • Microsoft Intune
  • Jamf
  • VMware Workspace ONE
  • Smartsheet

Timeline

IT Asset Manager

REI
06.2022 - Current

IT Vendor & Asset Analyst

REI
11.2019 - 06.2022

Service Desk Technician

REI
03.2018 - 11.2019

Program Manager, Sales Operations

Zones, LLC
04.2017 - 03.2018

Sales Operations Specialist

Zones, LLC
03.2016 - 04.2017

Wave Planner

Providence Health & Services
11.2013 - 03.2016

Supply Administration

USMC
03.2006 - 03.2010

B.S. Game Art & Design -

Art Institute of California - Los Angeles

Supply School -

USMC, Camp Johnson - North Carolina

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