Dynamic General Manager with a proven track record at Charley’s Cheesesteaks and Wings, showcasing expertise in operations management and leadership. Excelled in driving revenue growth and implementing cost-saving strategies, while fostering team development and customer satisfaction. Skilled in inventory control and software proficiency, achieving significant efficiency improvements and financial stability.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
22
22
years of professional experience
Work History
General Manager
Charley’s Cheesesteaks and Wings
03.2024 - Current
Opened the store from day 1
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Zaxby's Chicken Fingers & Buffalo Wings
06.2019 - 02.2024
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Implemented operational strategies and effectively built customer and employee loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Formulated policies and procedures to streamline operations.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager
El Camino
09.2015 - 05.2019
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Implemented operational strategies and effectively built customer and employee loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Formulated policies and procedures to streamline operations.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Taco Mac
07.2012 - 04.2015
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Implemented operational strategies and effectively built customer and employee loyalty.
Formulated policies and procedures to streamline operations.
General Manager
IHOP
03.2003 - 06.2012
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Education
GED -
PJC
Pensacola, FL
01.2006
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Customer relations
Training and development
Inventory control
Staff training/development
Employee scheduling
Administrative skills
P&L management
Motivation
Labor cost controls
Performance improvements
Purchasing
Business development
New business development
Proficient in software
Timeline
General Manager
Charley’s Cheesesteaks and Wings
03.2024 - Current
General Manager
Zaxby's Chicken Fingers & Buffalo Wings
06.2019 - 02.2024
General Manager
El Camino
09.2015 - 05.2019
General Manager
Taco Mac
07.2012 - 04.2015
General Manager
IHOP
03.2003 - 06.2012
GED -
PJC
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