Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Yatman

San Diego,California

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking Mechanic successful at completing inspections, maintenance and repairs on [Type] vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. ASE Master Certified.

Overview

2
2
years of professional experience

Work History

Sr Service Advisor

Gerber Collision
01.2022 - Current
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers.
  • Established rapport with new clients by conducting thorough vehicle intake assessments and providing transparent pricing estimates.
  • Managed warranty claims, ensuring proper documentation and communication with manufacturers.
  • Continuously updated product knowledge through manufacturer training programs and independent research.
  • Ensured compliance with company policies, safety regulations, and local laws throughout all operations within the department.
  • Streamlined service processes for improved efficiency and productivity within the department.
  • Maintained detailed records of services performed, tracking trends to inform future recommendations for clients.

Service Advisor

Carstar
01.2022 - 01.2023
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.

Education

High School Diploma -

Clayton HIgh School
Clayton, Ca
06.2015

Associate of Applied Science - Applied Automotive Technology

WhoTech
Fremont
01.2015

Skills

  • Automotive industry experience
  • Customer service expertise
  • Exceptional communication
  • Team Management
  • Technical knowledge
  • Warranty Administration
  • Service department knowledge
  • Strong Work Ethic
  • Customer Service
  • Attention to Detail
  • Listening Skills

Timeline

Sr Service Advisor

Gerber Collision
01.2022 - Current

Service Advisor

Carstar
01.2022 - 01.2023

High School Diploma -

Clayton HIgh School

Associate of Applied Science - Applied Automotive Technology

WhoTech
Ryan Yatman