Ryan Yung

• Residential sales and security installations

• Installed, configured, tested and maintained operating systems, application software, and system management tools such as Tanium, SolarWinds, Security Onion, and InfoSec Phishing.
• Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
• Increased user satisfaction through effective communication and timely resolution of support tickets, including collaborating with other departments for system updates/upgrades.
• Security and system tracking through log maintenance, review, and ticket submission using management and security tools such as Nessus-Tenable and Solarwinds.

• Assisted in the successful migration to a new server platform with minimal interruptions to business operations.
• Supported critical business applications'' uptime by effectively identifying root causes of incidents and coordinating efficient resolutions.
• Utilize CRM to coordinate with staff and clients regarding troubleshooting tickets.
• Installed, updated, and troubleshot various business and medical software, including 3D imaging software.
• Strong understanding of AD and domain configuration.

• Performed network security design and integration duties.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Full scale installations involving proper vehicle, personnel, and tool safety through elevated and tight spaces.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Corrected connectivity faults to restore user access to local networks, remote access networks, cloud-based storage, and public web.
• Troubleshooting and setup of Cisco, Ubiquiti, Meraki, Calix, and other network and IT systems.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Troubleshooting of home and small business wireless and networking technologies over the phone.
• On-site office device setup and troubleshooting for computers, printers, phones, and others.

Computer Repair and Sales

• Managed day-to-day business operations.
• Researched and identified problems with computers and advised staff and clients on plans of action.
• Disassembled computers to perform diagnostics and check for repair needs.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.

• Consultative Selling
• Managed Services
• Collaborated with tier two to locate replacement components and resolve advanced problems.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Support Hosted Websites, Office 365, email, and various other services and products.

• Supervisor responsible for Sales and and Sales Metrics for Technology products and computer repair.