Ryan Zorbaugh
York,PA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Zorbaughs Cleaning Service
Owner Operater
08.2019 - Current
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Increased team productivity with effective communication and collaboration strategies.
Manager
Lions Den Glass 2.0
04.2019 - 01.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Machine Operator
York Container
01.2017 - 03.2019
- Increased production efficiency by maintaining and adjusting machine settings, ensuring optimal performance.
- Reduced downtime by performing regular preventative maintenance on machinery and equipment.
- Assisted in achieving production goals by monitoring machine output and making necessary adjustments for consistent quality.
- Collaborated with team members to maintain a safe and efficient work environment, adhering to safety protocols and company policies.
General Laborer
Double D Roofing & Sheet Metal
05.2014 - 01.2017
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
Education
High School Diploma -
West York Area High School
York, PA06.2013
Skills
- Workflow Management
- Dispute Mediation
- Client Relationship Building
- Complaint Handling
Timeline
Zorbaughs Cleaning Service
Owner Operater
08.2019 - Current
Manager
Lions Den Glass 2.0
04.2019 - 01.2024
Assistant Machine Operator
York Container
01.2017 - 03.2019
General Laborer
Double D Roofing & Sheet Metal
05.2014 - 01.2017
High School Diploma -
West York Area High School