Summary
Overview
Work History
Education
Skills
Timeline
Generic
RYANA BROWN

RYANA BROWN

HAMMOND

Summary

Customer Service Representative with over 7 years of experience in providing exceptional customer service through communication and problem-solving. Provide resolution with technical support and billing. Committed to providing exceptional service and improvement in customer interactions.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Kelly Services
11.2022 - Current
  • Resolve customer inquiries in a timely manner.
  • Educate customers on billing and payment processes.
  • Participate in team meetings to stay current on product updates and procedures.
  • Resolve customer technical problems with any Apple Devices.

Continuous Skills Development Lead

Walmart Distribution
08.2019 - 09.2022
  • Training and onboarding 15-25 associates on their new roles with the company weekly.
  • Teaching associates rules and regulations of the warehouse.
  • Discussing performance and attendance matrix with associates.

Education

Associate - Criminal Justice

American InterContinental University
Schaumburg, IL
12.2018

Diploma - undefined

North Pike Senior High School
Summit, MS
05.2014

Skills

  • Appointment Scheduling
  • Product Knowledge
  • Account Managemen
  • Microsoft Excel
  • Problem Solving
  • Conflict Resolution
  • Critical Thinking
  • Technical Support
  • Team Development

Timeline

Customer Service Representative

Kelly Services
11.2022 - Current

Continuous Skills Development Lead

Walmart Distribution
08.2019 - 09.2022

Associate - Criminal Justice

American InterContinental University

Diploma - undefined

North Pike Senior High School

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