Ryana McIe
Manitowoc,WI
Summary
With over eight years of experience in case management, my expertise lies in coordinating care for individuals with a wide range of disabilities, disorders, and diagnoses within the behavioral health field. A proactive professional skilled in creating comprehensive behavioral health assessments and support plans addresses clients' behavioral health needs effectively.
This role involves collaboration with system partners and providers to resolve complex issues. Well-versed in managing emergent cases with grace and efficiency, a strong ambition to learn and expand knowledge is a hallmark trait. Thriving on challenges and working harmoniously with others, high performance is also maintained independently.
Currently pursuing a Master’s in Social Work, the aim is to find a position that allows for growth and excellence while delivering measurable enhancements in well-being and recovery for both the employer and clients.
Overview
11
11
years of professional experience
Work History
Case Manager
Pearl Interactive Network
04.2020 - Current
- Engage in complex case research and resolution in collaboration with Heath Resource Services and Administration's Provider Relief Funds Case Management team,
- Decision Review Team and other PRF branches to provide guidance on how to handle novel situations.
- Check provider status within a reporting or application system.
- Conduct outreach surveys to maintain a high level of provider service and satisfaction through good communication and relationships with providers.
- Proactively track provider interactions from beginning to end to improve case management workflow and provider engagement.
- Respond to complicated policy or technical issues, or compliance issues.
- Perform fraud risk management activities.
- Verify/update provider information. Gather and organize missing information on different provider types.
- Assistance on how to complete an appeal/dispute regarding their debt.
- Maintain a current understanding of the Program’s standard operating procedures, processes, and policies.
- Attention to detail while processing, being especially mindful of PII exposure.
Case Manager
La Frontera – Empact
04.2020 - 12.2020
- Knowledgeable of the SMI culture.
- The primary focus was on meeting the clients where they were and being their point of contact in care coordination. Such as scheduling their Psych appointments and/or PCP appointments.
- Updating annual comprehensive assessments and creating treatment plans, and at-risk crisis plans. Along with coordinating with clinics Pharmacists, registered nurses, psychiatrists, primary care physicians, therapists, benefits specialists, and housing specialists.
- Knowledge in working side by side with outpatients, and inpatient teams, jails, and the court system.
- Along with providing support to the client in completing referrals for substance abuse treatment, government housing, behavioral health services, and day programs.
ABA Therapist
A Brighter Avenue
05.2018 - 11.2020
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Developed and maintained clear, individualized documentation on each patient.
- Maintained neutrality when supporting patients despite difficult behavior.
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
- Updated records and prepared reports to outline program actions, results, and recommended improvements.
- Defined core problems and determined key strategies for investigating and remediating concerns.
Care Coordinator
CFSS
08.2019 - 01.2020
- Specialized in the relationship-based autism center Program (RBAC)
- Updated yearly behavioral health assessments that examined the client's functioning ability. Along with conducting observations in reaching out to system partners to manage the client’s care
- Ensuring that the client’s support plans and charts are up-to-date
- Scheduling clients with appointments for medication management and counseling services
- As well as connecting clients with behavioral health referrals and community services
- Provide aid and support to the clients and their families in navigating the health care system.
- Determined the need for special assessment activities for complex cases, effectively handling care plans.
ABA Therapist
Wee Care
09.2013 - 05.2018
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently. With each client, specific goals are tailored to their needs and assigned to their case.
- Developed and maintained clear, individualized documentation on each patient.
- Assisted the client with the chance to gain independence with self-help goals. In addition to strategies for behaving appropriately out in the community.
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
- Interacted with clients to assist in gaining insight, defining goals, and planning action to achieve effective personal development and adjustment through positive reinforcement.
- Assistant care was provided in attending to the physical needs that the client. Such as bathing, clothing, feeding, or assistance in cleaning.
Education
Master of Science - Social Work
Grand Canyon University
Phoenix, AZ01-2025
Bachelor of Science - Sociology With An Emphasis in Social Work
Grand Canyon University
Phoenix, AZ07-2019
Associate of Science -
Glendale Community College
Glendale, CA2017
Associate of Science -
Glendale Community College
Glendale, CA2017
Skills
Resource Coordination
Multi-disciplinary Team Collaboration
General knowledge of government programs
Familiarity with CRC or CRM contractor computer systems
Client Progress Tracking Systems
Care Plan Development
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Case Manager
Pearl Interactive Network
04.2020 - Current
Case Manager
La Frontera – Empact
04.2020 - 12.2020
Care Coordinator
CFSS
08.2019 - 01.2020
ABA Therapist
A Brighter Avenue
05.2018 - 11.2020
ABA Therapist
Wee Care
09.2013 - 05.2018
Master of Science - Social Work
Grand Canyon University
Bachelor of Science - Sociology With An Emphasis in Social Work
Grand Canyon University
Associate of Science -
Glendale Community College
Associate of Science -
Glendale Community College
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