Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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RYAN A. O'REILLY

Technology Specialist/Cattle Rancher
Beaver,OK

Summary

As an experienced IT professional, I bring a wealth of expertise in leading small teams and enhancing IT infrastructure efficiency within organizations. My proficiency with Microsoft software and operating systems, coupled with advanced research skills, enable me to navigate complex technical environments effectively. I have a notable history of successfully managing projects characterized by their technical and functional complexity, demonstrating my ability to lead with precision and insight.

My enthusiasm for leveraging technology to streamline business processes reflects my deep understanding of its role in optimizing end-user experiences. I am driven by the belief that, despite technology's rapid advancement outpacing societal readiness, we can bridge this gap through innovative solutions that simplify both life and work.

Leadership is another area of profound passion for me. I am deeply influenced by the mentors and colleagues who have encouraged me to surpass my perceived limits. Each day is an opportunity for me to refine my self-leadership, aiming to foster a positive impact and inspire those around me. I am committed to embodying the qualities of exceptional leadership, aspiring to inspire and guide others in their professional journeys.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work History

MSP Service Team Manager

Advantec Solutions
09.2022 - Current
    • Increased client retention through exceptional customer service, consistently going above and beyond to meet their needs.
    • Utilized advanced problem-solving skills when troubleshooting complex issues during project completion stages.
    • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
    • Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
    • Streamlined troubleshooting processes for faster issue resolution by creating detailed documentation of IT infrastructure.

Director of Information Technology

City of Woodward
09.2017 - 09.2022
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes, and performance measurements to balance continuous innovation with responsible risk-taking.
  • Analyzed department and job-related functionality requirements to align technology priorities with business needs.
  • Deployed, monitored, and maintained system installation, upgrades, and network integration.
  • Fostered a positive working environment that encouraged innovation, collaboration, and accountability and managed end-user needs with functional and security responsibilities.

Technical Support Specialist

City of Woodward
09.2012 - 12.2017
  • Resolved a diverse range of technical issues across multiple systems and applications for end-users in all city departments including the Police, Fire, and 911 Center.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Promoted efficiency among departments with prompt resolution of system issues.

Graphic Designer

Woodward News
02.2011 - 09.2012
  • Created digital image files for use in digital and traditional printing methods.
  • Designed creative digital displays used in online advertising for local businesses.

IT Helpdesk Analyst

Farmers Insurance Group
01.2010 - 02.2011
  • Logged support tickets and closed when issues were resolved.
  • Provided customer support and technical support to 85+ customers across the US daily.

System Administrator

Plainview Elementary School
09.2008 - 12.2009
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Established network specifications and analyzed workflow, access, information, and security requirements.

Education

BBA - Computer Information Systems

Oklahoma Panhandle State University
Goodwell, OK
08.2005 - 12.2009

Skills

Technical Support

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Accomplishments

‘22 PDA Cybersecurity Leadership Academy - Graduated

‘21 Emergency Technologist of the Quarter - Oklahoma Chapter of NENA.

Software

Incode V9

Veeam B&R

Hyper-V

Active Directory

O365 Administration

TCP/IP, Routing, Switching, Wireless

Adobe Photoshop\Indesign

Google Search

Android & iOS

Microsoft Windows

Microsoft Server

Linux (Various Distros)

Timeline

MSP Service Team Manager

Advantec Solutions
09.2022 - Current

Director of Information Technology

City of Woodward
09.2017 - 09.2022

Technical Support Specialist

City of Woodward
09.2012 - 12.2017

Graphic Designer

Woodward News
02.2011 - 09.2012

IT Helpdesk Analyst

Farmers Insurance Group
01.2010 - 02.2011

System Administrator

Plainview Elementary School
09.2008 - 12.2009

BBA - Computer Information Systems

Oklahoma Panhandle State University
08.2005 - 12.2009
RYAN A. O'REILLYTechnology Specialist/Cattle Rancher