Ryana Powell
Clermont,FL
Summary
Customer Service Representative/Sales Representative with 2+ Years experience in telephone and face to face customer service. Experience with sales, troubleshooting and customer care. Knowledge with handling customer complaints, maintaining positive and friendly attitude. Hoping to use my wealth of experience to attain employment in a customer service role.
Overview
6
6
years of professional experience
Work History
Cashier/Front end services
Walmart
05.2024 - Current
- Smile, greet, and thank customers with a positive attitude
- Helping customers through the self-checkout experience
- Running registers, scanning items, processing payments, and bagging items properly
- Answering customer questions, providing information about products, and handling complaints and inquiries
- Be available to assist associates across the store as needed.
Teacher
THE JOYCELYN LIBURD PRIMARY SCHOOL
09.2023 - 01.2024
- Responsible for doing the typing, coping & printing of documents for the school
- Takes attendance for the entire school & record them daily
- Create engaging lesson plans
- Assigning and grading homework, documenting progress and planning instructional activities.
Customer Service Representative
National Insurance
05.2022 - 09.2023
- Assisted customers with account setup, billing issues and technical troubleshooting
- Resolved customer complaints and escalated issues to the appropriate department maintained and updated customer information in company database
- Collaborated with other departments to improve
- Responded to customer inquiries via phone, email and live chat
- Achieved high customer satisfaction ratings on customer service evaluations.
Customer Service Representative
Caribe Solutions (Caribe eats- Food Delivery Service)
03.2019 - 03.2022
- Cultivated the relationships with customers by providing exemplary customer service
- Maintaining the concentration and focus in order to meet performance goals
- Provided accurate and appropriate information in response to customer inquiries
- Address customer service inquiries in a timely and accurate manner
- Communicated with colleagues to ensure customers satisfaction
- Updating menus, Taking Orders and completing invoices
- Assisting teammates with workload
- Promoted brand loyalty with customers, increasing brand awareness and growth.
Education
Nevis Sixth Form College
Saint Kitts and Nevis11.2019
Gingerland Secondary School
Saint Kitts and Nevis11.2017
Skills
- Effective communication
- Ability to reason
- Strong technical skills
- Problem solving
- Quick learner
- Time management
- Results orientated
- Computer savvy
- 50 WPM Typist
- Extensive Experience with Microsoft Office – Word, Excel, PowerPoint ETC
- Team player and great interpersonal skills
- Excellent problem solving and troubleshooting abilities
- Strong multitasking and time management skills
- Proficient in Fluent English
Timeline
Cashier/Front end services
Walmart
05.2024 - Current
Teacher
THE JOYCELYN LIBURD PRIMARY SCHOOL
09.2023 - 01.2024
Customer Service Representative
National Insurance
05.2022 - 09.2023
Customer Service Representative
Caribe Solutions (Caribe eats- Food Delivery Service)
03.2019 - 03.2022
Nevis Sixth Form College
Gingerland Secondary School
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