Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ryan A. Rizzo

Altamonte Springs,Fl

Summary

Master Certified Technician with over 30 years of dealership experience in both the automotive and marine industries.

Overview

30
30
years of professional experience

Work History

VSC Supervisor

Tesla
10.2023 - Current
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Evaluated employee performance and coached and trained to improve weak areas.

VSC Lead Technician

Tesla
11.2021 - 10.2023
  • Creates plans and communicates deadlines to complete projects on time.
  • Develops and maintains courteous and effective working relationships.
  • Participates in continuous improvement by generating suggestions and engaging in problem-solving activities.
  • Collaborates with team members to achieve target goals.
  • Communicates with customers and diffuses escalated customers.


Senior Service Technician

Tesla
01.2018 - 11.2021
  • Attended Virtual Service Training in 2018.
  • Assisted with development of Virtual Service Business line.
  • Led, coached and developed advisors and technicians.
  • Managed throughput of work through the service center.
  • Ensured work standards and procedures were current, accurate, and timely according to quality metrics.
  • Partnered with key stakeholders to assure metrics for speed, accuracy, quality, and customer satisfaction were achieved.
  • Effectively communicated with team and service leaders to achieve dealer service goals.



Diagnostic Technician

Tesla
06.2015 - 01.2018
  • Executed basic and advanced diagnostic and repair work on all aspects of the Tesla product line.
  • Worked independently and as part of a team to drive maximum repair efficiency.
  • Provided feedback to Tesla design and engineering teams directly to enable continuous improvement of repair procedures and products.
  • Participated with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment.
  • Consistently and concisely detailed and documented repairs.
  • Ensured work standards for quality, speed, and cost aligned with business and customer needs.
  • Prepared appointments with a one day lead time by requesting parts and addressing customer concerns.
  • Greeted intake appointment customers confirming their concerns while advising technicians of the plan forward.
  • Introduced intake customer to advisor for rental car and follow-up.

Team Leader

Mercedes Benz Of North Orlando
08.2013 - 06.2015
  • Maintained a 100% customer service satisfaction rating.
  • Guided technicians with decisions concerning repair and replacement of parts.
  • Communicated with customers regarding vehicle issues and potential repairs.
  • Provided a very positive working environment and promoted open communication. Emphasized the importance of the customer experience and how it relates to the business.

Team Leader

Mercedes Benz of Cutler Bay
10.2010 - 08.2013
  • Maintained a 100% customer service satisfaction rating.
  • Guided technicians with decisions concerning repair and replacement of parts.
  • Communicated with customers regarding vehicle issues and potential repairs.
  • Provided a very positive working environment and promoted open communication.
  • Emphasized the importance of the customer experience and how it relates to the business.

Diagnostic/ Lead Technician

Mercedes Benz of Orlando
01.2005 - 10.2010
  • Diagnosed and repaired all aspects of vehicle.
  • One week a month of on call 24 hour road side assistance along with daily duties in shop.
  • Oversaw and assisted technicians in diagnosis & repair.

Diagnostic Technician

Mercedes Benz of Miami
08.2002 - 12.2004
  • Diagnosed and repaired all aspects of the vehicle.
  • One week a month on call 24 hour roadside assistance along with daily duties in shop.

Diagnostic Technician

Mercedes Benz of Coral Gables
07.2001 - 07.2002
  • Diagnosed and repaired all aspects of the vehicle.

System Technician

Mercedes Benz of Pompano Beach
03.1999 - 07.2001
  • Diagnosed and repaired all aspects of the vehicle.
  • One week a month on call 24 hour roadside assistance along with daily duties in shop.

Honda technician

Miami Honda
03.1996 - 03.1999
  • Diagnosed and repaired all aspects of the vehicle.

Marine Technician

Performance Marine
03.1994 - 03.1996
  • Repaired inboard and outboard engines.
  • Rigged boats, installing engines & electronics.

Education

Associate of Science - Automotive Management

Miami Dade College
Miami
1998

Silver Honda/Acura Certificate - Honda Technician

Honda P.A.C.T
Miami, Fl
1998

Certified Marine Technician - Marine Technician

Robert Morgan Vo-Tech
Miami, Fl
1994

High School Diploma -

Southwest Miami High School
Miami, Fl
1994

Skills

  • Operational Leadership
  • Team Leadership
  • Cross-Functional Team Management
  • Project Planning and Development
  • Employee Development
  • Crisis Management
  • Drive for Results
  • Fostering Innovation
  • Customer Relationship Management
  • Process Improvement
  • Complex Problem Solving
  • Diagnosis and Repair
  • Analytical and Diagnostic Software
  • Electrical Systems

Accomplishments

  • Mercedes Benz - 100% Customer Service Satisfaction Ratings 2010-2015
  • SLS Certified - Mercedes Benz 2015
  • Hybrid Certified - Mercedes Benz 2009
  • Mercedes Benz Master Wrench Award 2005.
  • Master Certified Technician - Mercedes Benz 2004
  • 2nd Place - Southeast Regional Marine Mechanics Competition

Timeline

VSC Supervisor

Tesla
10.2023 - Current

VSC Lead Technician

Tesla
11.2021 - 10.2023

Senior Service Technician

Tesla
01.2018 - 11.2021

Diagnostic Technician

Tesla
06.2015 - 01.2018

Team Leader

Mercedes Benz Of North Orlando
08.2013 - 06.2015

Team Leader

Mercedes Benz of Cutler Bay
10.2010 - 08.2013

Diagnostic/ Lead Technician

Mercedes Benz of Orlando
01.2005 - 10.2010

Diagnostic Technician

Mercedes Benz of Miami
08.2002 - 12.2004

Diagnostic Technician

Mercedes Benz of Coral Gables
07.2001 - 07.2002

System Technician

Mercedes Benz of Pompano Beach
03.1999 - 07.2001

Honda technician

Miami Honda
03.1996 - 03.1999

Marine Technician

Performance Marine
03.1994 - 03.1996

Associate of Science - Automotive Management

Miami Dade College

Silver Honda/Acura Certificate - Honda Technician

Honda P.A.C.T

Certified Marine Technician - Marine Technician

Robert Morgan Vo-Tech

High School Diploma -

Southwest Miami High School

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Ryan A. Rizzo