Ryan C. Young
Laurel,MD
Summary
Determined Operations Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
19
19
years of professional experience
Work History
Operations Manager/Moving Consultant
Move In USA, LLC
06.2010 - Current
- Evaluated suppliers to maintain cost controls and improve operations.
- Established and maintained relationships with key organizations for growth opportunities and successful partnerships.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
- Devised processes to boost long-term business success and increase profit levels by at least 15% each year.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided 12 team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit by at least 15% each year.
Annuity Specialist
Seneca One Finance
09.2009 - 06.2010
- Educated 15 clients daily on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Evaluated competitors' products and services to gain competitive advantage.
- Conducted research and identified market trends to develop better strategies for sales.
- Monitored customer feedback and identified areas of improvement.
- Generated 5-7 leads daily through cold-calling, networking and other outreach methods.
- Determined financial needs by assessing existing structured settlements and aligning new products and services with long-term goals.
Account Representative
Verizon/Idearc Media
05.2004 - 07.2009
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Achieved revenue targets by developing targeted account strategies.
- Researched and recommended new products to meet customer needs.
- Developed and implemented strategies to improve customer retention and loyalty.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals of 4 new customers per pay period.
- Presented professional image consistent with company's brand values.
Education
No Degree - Marketing
Bowie State University
Bowie, MDHigh School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD05.2002
Skills
- Leadership
- Continuous Improvements
- Manage Operations
- OSHA Compliance
- Revenue Generation
- Presentation Skills
- Project Management
- Negotiation Competency
- Staff Training
- Hiring and Onboarding
- Strategic Vision
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved over a million dollars in revenue each year by exceeding sales goals with accuracy and efficiency.
Timeline
Operations Manager/Moving Consultant
Move In USA, LLC
06.2010 - Current
Annuity Specialist
Seneca One Finance
09.2009 - 06.2010
Account Representative
Verizon/Idearc Media
05.2004 - 07.2009
No Degree - Marketing
Bowie State University
High School Diploma -
Eleanor Roosevelt High School
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