Ryan Clark
Canton,GA
Summary
Dynamic leader with a proven track record at Dicks Sporting Goods, adept in merchandising strategies and employee coaching. Excelled in enhancing store operations, driving sales growth, and improving customer service. Demonstrated adaptability and problem-solving abilities, achieving notable team performance improvements. Skilled in recruitment and profit management, committed to fostering a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Hardlines Assistant Store Manager
Dicks Sporing Goods
Canton, GA
03.2024 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Collaborated with merchandising teams to develop effective product displays that maximize visibility.
- Recruited and trained new employees to meet job requirements.
- Conducted regular team meetings with staff to discuss performance and set targets.
- Provided feedback to store personnel regarding their performance and development needs.
- Ensured compliance with company policies, regulations, and industry standards for all Hardlines departments in the store.
- Resolved customer complaints efficiently while maintaining a positive relationship with customers.
- Coordinated special events within the store such as product launches or promotional activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a safe working environment by monitoring the physical condition of the store premises and equipment.
- Reviewed weekly and monthly sales figures against forecasts and budgets; identified trends and took corrective action where necessary.
- Planned and executed strategies to achieve store sales goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and implemented customer service standards, policies, and procedures.
- Delegated work to staff, setting priorities and goals.
- Analyzed financial information such as sales reports and profitability statements to identify areas of opportunity or improvement.
Golf Sales Lead
Dicks Sporing Goods
Canton, GA
08.2021 - 02.2024
- Developed a strong understanding of golf products to provide knowledgeable recommendations to customers.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Created an inviting atmosphere for customers by ensuring the store was clean and organized at all times.
- Tracked daily sales figures to identify trends in customer preferences and buying habits.
- Analyzed customer feedback surveys to gain insight into ways we could improve our services or products.
- Listened to customer needs to identify and recommend best products and services.
- Participated in team meetings and training sessions as required.
Sales Associate
State Farm
Canton, GA
04.2021 - 09.2021
- Greeted customers to determine wants or needs.
- Developed trusting relationships with customers by making personal connections.
- Produced sales documents, finalized deals and filed records.
- Gathered data on competitors' pricing, products, and promotional activities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted customers in selecting appropriate products or services for their needs.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Manager
Firehouse Subs
Canton, GA
05.2020 - 03.2021
- Analyzed business performance data and forecasted business results for upper management.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted performance reviews for team members.
- Trained employees on additional job positions to maintain coverage of roles.
- Coached, mentored and trained team members in order to improve their job performance.
Education
High School Diploma -
Woodstock High School
Woodstock, GA05-2015
Some College (No Degree) - Business Management
Georgia Southern University
Statesboro, GASkills
- Merchandising strategies
- Scheduling coordination
- Store operations
- Employee coaching
- Task delegation
- Promotional planning
- Pricing strategy
- Customer service
- Recruitment and hiring
- Profit and loss management
- Reliability
- Goal setting
- Problem-solving abilities
- Time management abilities
- Schedule oversight
- Professional and courteous
- Adaptability and flexibility
Timeline
Hardlines Assistant Store Manager
Dicks Sporing Goods
03.2024 - Current
Golf Sales Lead
Dicks Sporing Goods
08.2021 - 02.2024
Sales Associate
State Farm
04.2021 - 09.2021
Manager
Firehouse Subs
05.2020 - 03.2021
High School Diploma -
Woodstock High School
Some College (No Degree) - Business Management
Georgia Southern University
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