Ryand McCoy
Maple Heights
Summary
Results-driven associate with extensive experience in supervising operations in fast-paced environments. Skilled in customer service, multitasking, and training teams to achieve high performance and client satisfaction. Efficient and adaptable for many customer related situations while simultaneously improving overall business.
Overview
9
9
years of professional experience
Work History
Rig Supervisor
Community Veterinary Practice
Valley View, OH
11.2022 - Current
- Oversaw daily operations, ensuring compliance with veterinary protocols and safety standards.
- Managed workflow for veterinary staff, optimizing efficiency in patient care processes.
- Trained and mentored new team members on best practices in animal handling and care.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Facilitated communication between veterinarians and support staff, promoting teamwork and collaboration.
Cashier Supervisor
Marcs Grocery
Garfield Heights, OH
11.2017 - 05.2023
- Supervised daily operations of cashier team, ensuring efficient service and customer satisfaction.
- Trained new cashiers on policies, procedures, and point-of-sale systems for improved performance.
- Monitored cash handling procedures to maintain accuracy and adherence to company standards.
- Resolved customer complaints swiftly, enhancing overall shopping experience and loyalty.
- Quickly and accurately counted drawers at start and end of each shift.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
High School Diploma -
Lutheran High School East
Cleveland Heights, OH06-2016
Skills
- Team leadership
- Communication and interpersonal skills
- Safety protocol implementation
- Emergency response planning
- Reliability
- Hazard identification
- Safety management
- Dependable and hardworking
- Multitasking
- Customer service
- Sales growth
Accomplishments
Achieved top 20 in product sales that covers for pet medicine throughout the company.
Achieved Employee of the Month several times throughout time of employment
Timeline
Rig Supervisor
Community Veterinary Practice
11.2022 - Current
Cashier Supervisor
Marcs Grocery
11.2017 - 05.2023
High School Diploma -
Lutheran High School East