Ryane Kanda

· Led team of integration consultants, technical writers, and project managers to achieve project objectives.

· Managed multiple acquisitions across four product lines and three companies, strategically aligning consultants to roles based on skill fit to build a high-performing, cohesive team.

· Developed strong customer relationships by understanding needs and removing obstacles.

· Led and delivered client projects across diverse industries and market segments, consistently prioritizing high Net Promoter Score (NPS) and Customer Satisfaction (CSAT) outcomes.

· Drove 90% utilization through detailed performance reports.

· Tracked key performance metrics and fostered a results-driven team culture to consistently achieve company and team OKRs.

· Promoted collaboration across teams to enhance project outcomes.

· Adapted processes to meet varied company requirements while ensuring compliance.

· Guided consultants in leveraging strengths for continuous improvement.

· Led team of 20 consultants responsible for delivering technical projects

· Monitored metrics, as well as foster a results driven team culture, to meet company and team OKRs

· Maintained up-to-date documentation for consistent, repeatable delivery processes.

· Interviewed and onboarded new hires during a high-growth phase, designing individualized development plans and adapting roles to align with each employee’s strengths and growth trajectory.

· Led the transition to a direct partner delivery model, overseeing the successful handoff of the majority of projects to external partners while retaining complex and strategic initiatives in-hou

· Developed a new service offering to accelerate project completion, enabling faster revenue recognition and reducing client-side dependencies.

· valuated contracts and project scopes to optimize resource allocation, directing work to partners or internal teams based on strategic fit and efficiency.

· Managed project escalations by engaging directly with client executives to swiftly resolve issues and maintain strong stakeholder relationships.

· ed resource planning across Strategic, Public Sector, Enterprise, and Mid-Market engagements to proactively align staffing with client demand, ensuring optimal utilization and reduce time to completion.

· Worked with clients to obtain technical requirements and agree on requirements to deliver projects on time with the least issues

· Built strong client relationships

· Worked with client and engineering to deliver projects to integrate data and 3rd party systems

Create project plans to keep people accountable and on track

Allergan Pharmaceuticals, Irvine, California

Managed all aspects of software validation projects on-site at client location to assure computer systems function according to the client’s needs

· Defined projects and set expectations to complete projects on time

· Led cross-functional client project teams in the gathering of user requirements

· Worked with programmers to develop systems based on user requirements

· Diligently monitored progress and evaluated risk to ensure team performed tasks on time

· Developed deep understanding of client processes to apply to business strategy

· Assured client satisfaction by interfacing with clients to provide analysis and opinion in a consulting role

· Created, maintained and communicated project plans

· Managed multiple projects at a given time and assured timelines were met

· Strategized with client to modify procedures to improve process

· Managed changes and upgrades to core systems

· Teamed with global subject experts to understand and document client’s processes to create SDLC SOPs, Work Instructions, Forms, Guidelines and Templates to meet client and industry standards

· Performed risk based validation, installation and implementation of software systems from beginning to completion

· Developed User Requirements, Validation Plans, Risk Assessments, Installation, Operational and Performance Qualification Plans for User Acceptance Testing and Change Requests

· Acted as Test Director to guide testers in the validation of the systems

· Generated Statement of Work (SOW) for each project

FDA licensed plasma screening laboratory for a subsidiary of Laboratory Corporation of America

Managed a team of up to 15 laboratory technicians to maintain laboratory operations for a high volume FDA licensed HCV and HIV plasma screening laboratory for a subsidiary of a $4.1B company

· Led process development and improvement, constantly devising ways to improve on SOP and Work Instructions to increase productivity

· Streamlined procedures to reduce turnaround time

· Participated in validation and implementation of FDA regulated software

· Increased output by creating alternate procedures to improve the testing process