RYAN E. MAGNO
Sales And Business Development Specialist
Summary
Experienced Sales and Business Development Specialist offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Overview
16
16
years of professional experience
Work History
Sales Development Representative
The Dynamic Sales Team
05.2023 - 08.2023
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Utilized Hubspot to manage sensitive client information and update existing and new client profiles.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Won new business by articulating full value of company's capabilities to prospects.
Appointment Setter
All Around Savings
04.2023 - 05.2023
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
Immigration Consultant
Albatross Immigration Consultant
Doha
12.2022 - 04.2023
- Contact potential clients through calls and set appointments for assessments
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Cold Caller | Part Time
1800 Accountant
Florida
12.2022 - 02.2023
- Sourced and pre-qualified leads and identified new business opportunities by dialing hundreds daily outbound calls to build partnerships and achieve sales quota.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
Sales Development Representative | Part Time
PitchIt
06.2022 - 04.2023
- Won new business by articulating full value of company's capabilities to prospects.
- Utilized Ulinc to manage sensitive client information and update existing and new client profiles.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained positive relationships with key decision-makers and influencers by utilizing LinkedIn and LinkedIn Navigator.
Sales Development Manager
PaymentsChamp LLC
New Jersey
02.2022 - 10.2022
- Present our company to potential clients through cold calls and emails
- Assessed customer needs and developed customized solutions to drive sales.
- Trained and mentored sales personnel to apply best practices and techniques.
- Developed and maintained relationships with key clients to increase sales and customer retention.
Sales Development Representative
Ava's Flowers
02.2022 - 03.2022
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Quoted prices, credit terms and other bid specifications.
Business Development Representative
Straight Line Design LLC
Idaho
01.2022 - 03.2023
- Expanded business through effective network development, identifying new, and prospective clients.
- Recorded accurate and efficient records in customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Developed business pipeline using cold and warm techniques.
Project Coach - Team Manager
AFNI Philippines
Quezon City
05.2021 - 12.2021
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Delivered regular team meetings for aligned work towards common goals.
- Gained extensive knowledge in data entry, analysis and reporting.
- Evaluated employee performance on weekly basis and coached and trained 20 team members, increasing quality of work and employee motivation.
Insurance Team Leader
AXA Philippines
07.2020 - 10.2021
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
Associate Manager
AT&T Inc, Sutherland Global
Carmona, Cavite
12.2015 - 05.2021
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Mentored and supported operations department employees to create strong workplace culture.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Appointment Setter | Part Time
EMERJ Global Services
Cavite
04.2014 - 04.2016
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Addressed client inquiries and updated database information.
- Set appointments with salespeople and potential customers.
- Screened potential customers to determine interest and requirements for products and services of company.
Collection Specialist
iQor
Dasmarinas, Cavite
07.2015 - 12.2015
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Claims & Benefit Specialist
AETNA Inc, Global Services
Alabang, Muntinlupa
08.2014 - 04.2015
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Customer Service Specialist
Teletech Philippines
Sta Rosa, Laguna
04.2013 - 04.2014
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Senior Consultant
Sutherland Global Services
Carmona, Cavite
07.2011 - 03.2013
- Analyzed problematic areas to provide recommendations and solutions.
- Determined areas for improvement and implemented processes to alleviate problems.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Tier II Travel Specialist
Aegis People Support Inc
Makati City
03.2009 - 07.2011
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Customer Services Specialist
SYKES, Asia Inc
Quezon City
11.2007 - 03.2009
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum of Philippines University
Manila City, Philippines 06.2005 - 04.2007
High School Diploma -
Caloocan High School
Caloocan City, Philippines 06.2001 - 03.2005
Skills
Immigration inquiries
Consultative sales techniques
Quality assurance
Documentation expertise
Telemarketing expertise
Complaint resolution
Exceptional customer service
Team Player
Timeline
Sales Development Representative
The Dynamic Sales Team
05.2023 - 08.2023
Appointment Setter
All Around Savings
04.2023 - 05.2023
Cold Caller | Part Time
1800 Accountant
12.2022 - 02.2023
Immigration Consultant
Albatross Immigration Consultant
12.2022 - 04.2023
Sales Development Representative | Part Time
PitchIt
06.2022 - 04.2023
Sales Development Representative
Ava's Flowers
02.2022 - 03.2022
Sales Development Manager
PaymentsChamp LLC
02.2022 - 10.2022
Business Development Representative
Straight Line Design LLC
01.2022 - 03.2023
Project Coach - Team Manager
AFNI Philippines
05.2021 - 12.2021
Insurance Team Leader
AXA Philippines
07.2020 - 10.2021
Associate Manager
AT&T Inc, Sutherland Global
12.2015 - 05.2021
Collection Specialist
iQor
07.2015 - 12.2015
Claims & Benefit Specialist
AETNA Inc, Global Services
08.2014 - 04.2015
Appointment Setter | Part Time
EMERJ Global Services
04.2014 - 04.2016
Customer Service Specialist
Teletech Philippines
04.2013 - 04.2014
Senior Consultant
Sutherland Global Services
07.2011 - 03.2013
Tier II Travel Specialist
Aegis People Support Inc
03.2009 - 07.2011
Customer Services Specialist
SYKES, Asia Inc
11.2007 - 03.2009
Bachelor of Science - Hotel And Restaurant Management
Lyceum of Philippines University
06.2005 - 04.2007
High School Diploma -
Caloocan High School
06.2001 - 03.2005