Execute traffic operations analysis and signal optimization; prepared transportation-related graphics and contributed to projects in North Carolina and the DMV area
Preparation of traffic signal systems, lighting, maintenance of traffic, detour, signing and striping, and transportation-related plans and graphics
Conducted traffic counts, trip generation studies, and pipeline trip analyses; assisted with transportation demand management
Performed technical analyses, reviewed work for accuracy, and assisted in writing and preparing technical reports.
Customer Service Center
PSI Health Insurance
Fairfax
08.2019 - 01.2024
Delivered exceptional customer service by effectively communicating with team members and customers, resolving issues promptly, and providing tailored solutions
Utilized analytical skills to identify customer needs and recommend optimal health insurance plans, resulting in high customer satisfaction rates
Ensured meticulous attention to detail in understanding and explaining PSI insurance policies and student plans, enhancing the customer experience.
Education
Master of Science - Civil Engineering
Virginia Tech
Falls Church, VA
12.2026
Bachelor of Science - Civil Engineering
Virginia Tech Honors College
Blacksburg, VA
12.2025
Skills
AutoCAD
ArcGIS
Civil3D
MicroStation
Rhino 3D
Revit
PTV Vistro
PTV Vissim
Synchro
SimTraffic
SIDRA
Highway Capacity Software
MATLAB
Python
HTML
JavaScript
R
Excel
Projects
Cable Car System
Conducted comprehensive load analysis and distribution to ensure structural integrity, utilizing Rhino 3D for precise structural design. I implemented a variable speed component and identified appropriate batteries for optimal performance. Additionally, I gained hands-on experience with soldering and wood cutting to assemble and refine the physical model.
Engineering Calculations for Structural Integrity and Dynamics
Harnessed Python to execute a variety of engineering calculations. Stress calculations confirmed that structures could endure applied loads, while the factor of safety added a buffer for unforeseen loads, vital for the reliability of cranes and bridges. Flow rate computations facilitated the design of efficient water supply systems, and matrix operations were pivotal in solving structural forces and displacements. Differential equations were employed to model dynamic systems like mechanical vibrations and fluid dynamics.