Ryan Janee Pickering
Southaven,MS
Summary
Seeking full-time employment that will provide an opportunity for professional advancement and assist in the development of additional knowledge and skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Performance Facilitator/ Support Resource/ Chat Performance//QA Support
Arise Virtual Solutions
02.2019 - Current
- Supporting Clients: Intuit TurboTax/AirBNB/ADT Billing Performed Coaching sessions to review and enhance Performance with agents
- Managed 60 to 80 Calls a day
- Performed QA Audits
- Monitored CMS system for aux modes of agents and provided updates to management and IT
- Customer Service Performed Billing details to customers Handled Supervisor Billing Escalations
- Completed Performance reports
- Performed huddles training how to use tools/resources and improve performance
- Ran Commitment Adherence and Metric Reports
- Performed Call taking inbound/outbound.
Long term Substitute Teacher
Desoto Schools, Kelly Services
08.2016 - 05.2019
- POC Substitute for teachers away for extended periods of time.
- Organized lesson plans using teaching software for long-term interim assignments
- Assigned, explained and graded homework
- Followed lesson plans designed by absent teachers
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools
Scanner/Prescanner
Dealertrack Technology
12.2014 - 08.2016
- Scan automobile documents to lenders
- Data entry using a ten key calculator
- Maintain a filing system.
Owner & Chief Financial Officer
J's Fancy Cakes
04.2012 - 02.2015
- Professional cake decorator
- Supervised daily operations; 5 employees
- Distributed the workload among subordinate employees, instructing them on specific tasks
- Provided on the job training to new employees
- Maintained all bookkeeping records
- Prepared employee payroll
- Maintained inventory of supplies
- Changed register tape and cleared equipment malfunctions
- Operated an electronic checkout system, made change, and accounted for the amount of currency received during ashift
- Assisted customers by answering questions concerning prices and services provided..
Clerk I
Resorts Casino
03.2009 - 05.2014
- (Accounting & Finance) Data entry with ten key calculators
- Audited over 5 different departments
- Reviewed documentation to ensure proper numerical sequence and signatures prior to processing
- Performed weekly, monthly, quarterly and annual audits of accounting records
- Maintained manual document dispensers
- Prepared daily management reports
- Responsible for recalculations to ensure accuracy of revenue reported
- Maintained all documents utilized in collection and verification of transactions
- Checked accuracy of invoices prior to initiating payment.
Program Director
School Age Youth Center
02.2006 - 07.2008
- Prepare written responses to inquiries
- Develop and maintain effective working relationships with various internal and external customers for completing varioustasks
- Reviewed documents and reports for adherence to organizational policy
- Prepare employees performance appraisals and recommended incentive awards for exemplary employeeperformance
- Planned and coordinated long range and daily operations of the facility; created employee workschedules
- Supervised 20 School Age Center assistants and receptionists
- Resolved employee complaints and initiated disciplinary actions; interviewed and hired newemployees
- Prepared employee payroll every two weeks
- Submitted budget inputs, monthly financial reports and created billing invoices.
Program Lead
School Age Youth Center, School Age Center
08.2004 - 02.2006
- Carried out daily work independently, referring only non-routine problems to the supervisor
- Prepared official correspondence; proofread for grammatical and content accuracy
- Accurately prepared and submitted requisitions for office supplies and special order items
- Utilized databases to access and safeguard personally identifiable information of employees andcustomers
- Compiled information and statistics; prepared monthly and annual reports
- Planned holiday and special activities for the center
- Interacted with customers daily; answered questions
- Maintained filing system for personnel records.
Receptionist
School Age Youth Center
09.2002 - 12.2003
- Composed general and statistical correspondence, using word processing software/office automation equipment to create/edit letters, memoranda, and briefing materials
- Utilized Microsoft Office Suite to prepare letters, memorandums and reports
- Prepared meeting agendas and meeting minutes for 20 plus employees
- Received visitors and answered phone calls; handled routine matters that didn't require supervisor's attention
- Registered over 80 children for various programs; informing parents of all requirements and assisted in completing paperwork
- Accounts receivable and payable administrator
- Data entry using ten key calculator
- Input time and attendance for employees
- Used Microsoft Outlook electronic mail and calendar system
- Maintained supervisor's calendar to ensure deadlines were met and that there were no conflicts scheduling.
Education
No Degree - Early Childhood Education
American InterContinental University
Schaumburg, IL2006
Skills
- Types 50 wpm
- Ten Key Calculators
- Proficient in Microsoft Office 365
- Compiled information and statistics in chart form for reports, conducts analyses of data to support conclusions
- Google Workspace
- Exercise initiative in completing recurring assignments
- Proficiency use of Tools and Applications
- NICE, Medalia, CMS, Google Meet, Slack, Zoom, Microsoft Office 365, Google Workspace, Salesforce, Medalia
- Tableau, Amplifia, Thinscale
- Data Entry
- Teamwork and Collaboration
- Multitasking Abilities
- Live chat support
- Quality assurance support
- Supporting navigation
Timeline
Performance Facilitator/ Support Resource/ Chat Performance//QA Support
Arise Virtual Solutions
02.2019 - Current
Long term Substitute Teacher
Desoto Schools, Kelly Services
08.2016 - 05.2019
Scanner/Prescanner
Dealertrack Technology
12.2014 - 08.2016
Owner & Chief Financial Officer
J's Fancy Cakes
04.2012 - 02.2015
Clerk I
Resorts Casino
03.2009 - 05.2014
Program Director
School Age Youth Center
02.2006 - 07.2008
Program Lead
School Age Youth Center, School Age Center
08.2004 - 02.2006
Receptionist
School Age Youth Center
09.2002 - 12.2003
No Degree - Early Childhood Education
American InterContinental University
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