Ryan Bracken

Work History

Apple Inc.

10.2022 - Current

Self-motivated, with a strong sense of personal responsibility, consistently achieved top 3 performer position across NPS, conversion, and repair accuracy metrics.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Coached and mentored other team members to achieve and exceed quarterly metrics, achieved number one store in AMR across multiple quarters from initiatives created and executed personally.
Paid attention to detail while completing sessions with customers and repairs, supported over 30 customers per day.
Led Genius Bar team of 20+, performing daily operations including scheduling changes, strategy planning, and resource allocation.
Utilized multiple advanced CRM systems to log information from sessions, support with B2B operations, and to manage customer data during repairs and troubleshooting; consistently achieved over $1 Million in revenue annually.

Best Buy

06.2021 - 10.2022

Maintained up-to-date knowledge on industry trends and products, ensuring accurate purchase options and solutions were provided to customers at all times.
Developed long-lasting relationships with customers to ensure consistent retention and loyalty, consistently exceeded goal of $200 basket.
Managed daily operations including opening the store, balancing tills, creating/validating bank deposits, supporting team members with customer escalations, and using critical thinking skills when providing overrides for transactions.
Built complete solutions for a variety of customers and businesses.
Assisted with check-in, troubleshooting, and repair completion in Geek Squad.
Managed inventory across departments in-store for sellable merchandise and over 100 demo-unit devices.

SingleSource Property Solutions

05.2020 - 12.2021

Maintained detailed documentation of multiple mortgage or refinancing packages, involving checks for disbursement and documents for borrowers to complete with a notary.
Acted as a liaison between notaries and lending organizations, ensuring timely communication during critical incidents.
Responded to notary and lender inquiries, and resolved document or funding discrepancies to ensure successful closings for mortgages and refinances of commercial and residential properties.
Optimized internal workflows to expedite notary and lender inquiries, leading to faster problem-solving efforts and solution delivery from respective internal teams.
Mentored junior team members in mastering complex concepts, bolstering the overall capabilities of the Closing Team.
Trained new team members on internal protocols and systems, enhancing team efficiency and service quality.

Cracker Barrel Country Store

12.2020 - 07.2021

Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Collaborated with team members to meet and exceed monthly sales targets consistently.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Increased sales revenue through effective product recommendations tailored to individual customers.
Supported store leadership in implementing new merchandising strategies to improve product positioning.