Open To Work
Ryan L. Prather
San Tan Valley,AZ
Work Preference
Summary
- Dynamic IT Specialist with a proven track record at US Foods Service, excelling in IT /Customer service based and troubleshooting and documentation. Adept at enhancing customer satisfaction through effective problem-solving and communication. Committed to continuous improvement and skilled in managing user accounts, ensuring information security while delivering exceptional service.
- I have worked in the CUSTOMER SERVICE industry for 18 years. I am a quick learner, positive team player, always looking for ways to improve in areas. Always open to new challenges.
- As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
35
35
years of professional experience
Work History
IT Specialist
US Foods Service
04.2011 - 12.2025
- Responsible for answering 60-100 calls per day. Updating passwords for Merchants and Employees.
- Supported IT team with installations and configurations of new technologies.
- Learned to manage user accounts and permissions within network systems.
- Documented technical processes to streamline support procedures for future reference.
- Engaged in customer service interactions, guiding users through basic technical issues efficiently.
- Process and assign tickets for service assignments
- Provided exceptional customer service by promptly addressing problems reported by endorsers.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Inbound Mortgage Representative
Country Wide/Balboa Insurance
01.2004 - 01.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Responsible for answering daily incoming calls 100 plus per day.
- Make Outbound calls to insurance company to track and Verify Mortgage coverage.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Merchant Lead Coordinator
Cardservice International Inc.
02.1995 - 02.2004
- Support Call Center for outside agents
- Customer Support for high volume Merchants
- Provided Customer Service to our Merchants and leads for new Business.
- Presidential Hot Line for Merchant accounts over $Million monthly volume.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
Litton Industry
Shipping Department
09.1990 - 05.1995
- Packed Government products for shipping using government guidelines
- Worked in clean room bonding optical wafer to glass for lenses bonded by heat.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
GED -
Westwood High School
Mesa, AZNo Degree -
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
Timeline
IT Specialist
US Foods Service
04.2011 - 12.2025
Inbound Mortgage Representative
Country Wide/Balboa Insurance
01.2004 - 01.2006
Merchant Lead Coordinator
Cardservice International Inc.
02.1995 - 02.2004
Litton Industry
Shipping Department
09.1990 - 05.1995
GED -
Westwood High School
No Degree -
Maricopa Community Colleges, Mesa Community College
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