- Supporting STEM education initiatives and mentorship programs
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Virtual Reality
- Designing and Printing 3D Models
- Coding and Programming
- Design and Build Websites
- Video Gaming
- 3D Printing
Ryan Gosnell
Manor,TX
Summary
Dynamic sales professional with proven success at CH Lone Star, excelling in customer relationship management and market analysis. Recognized for driving team performance and expanding customer bases through strategic planning. Adept at conflict resolution and critical thinking, consistently achieving ambitious sales goals while fostering collaborative environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Code Book Sales
Quality Contact Solutions
10.2022 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Team Leader
CH Lone Star
06.2020 - 05.2022
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Optimized pricing strategies based on competitive analysis, resulting in improved profitability without sacrificing market share.
- Oversaw all aspects of the sales cycle from prospecting to closing deals, ensuring a seamless experience for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Inside Sales Associate
Keller Willaims
05.2018 - 06.2020
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Introduced [Type] products to consumers and promoted products currently in stock to increase sales volumes.
- Refined sales presentations to effectively communicate product benefits, leading to higher conversion rates.
- Performed effective online demonstrations to prospects using BoomTown CRM and Google Suite.
- Researched and identified possible new accounts for sales development.
- Managed pipeline diligently by tracking sales activities in CRM system, keeping records up-to-date for accurate forecasting purposes.
- Conducted follow-ups consistently after initial sales interactions, ensuring efficient progress towards closing deals.
- Developed strong customer relationships through proactive communication and attentive service.
- Set up new accounts, established customer credit and set up payment methods.
- Participated in ongoing training programs to refine sales skills further and stay current on best practices within the industry.
- Used CRM software to maintain detailed contact logs and account records.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Representative
Colonial Life Insurance
02.2018 - 05.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Fostered collaborative environment, sharing best practices among sales team.
- Exceeded sales targets through effective planning and goal setting.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Built diverse and consistent sales portfolio.
Sales Associate
Lone Star Toyota of Lewisville
08.2016 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Recommended complementary purchases to customers, increasing revenue.
Rover/ Security Professional
Universal Services of America
09.2014 - 08.2016
- Conducted thorough meet-and-greets with potential clients to establish rapport and assess compatibility between sitter services and pet needs.
- Maintained clean and organized living spaces for pets, promoting a comfortable and healthy environment.
- Handled emergency situations calmly and efficiently, coordinating veterinary assistance when necessary to protect the welfare of pets in my care.
- Enhanced pet safety by staying vigilant during walks and playtime, ensuring a secure environment for all animals.
- Collaborated with fellow Rover sitters to coordinate shared clientele, fostering a supportive community among service providers.
- Managed multiple bookings simultaneously, maintaining high-quality care standards for each pet regardless of workload demands.
- Responded quickly to emergency situations to assess and deflect issues.
- Managed schedules effectively, accommodating last-minute requests and changes to ensure consistent pet care coverage.
- Monitored CCTV cameras and alarm systems for security breaches.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Investigated suspicious activities and persons to maintain security of premises.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.
Online Sales Manager
Online Sales Manager Online Sales Manager Steve's
04.2011 - 12.2012
- Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Liaised with product marketing and sales teams to support strategic planning, testing and execution of initiatives for e-commerce websites.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Overhauled email marketing campaigns by segmenting subscriber lists based on purchase history data, driving more personalized experiences that led to increased conversions.
- Trained new team members on company policies, procedures, and best practices for managing online sales operations successfully.
- Boosted online sales by implementing effective digital marketing strategies and campaigns.
- Implemented inventory management systems to optimize stock levels, reducing out-of-stock instances and improving order fulfillment rates.
Education
No Degree - Criminal Justice
South Arkansas Univeristy
Magnolia, ARNo Degree - Criminal Justice
Stayer University
Dallas, TXSkills
- Sales strategies
- Customer relationship management
- Product knowledge
- Market analysis
- Effective communication
- Conflict resolution
- Critical thinking
- Inventory management
- Teamwork and collaboration
- Multitasking
- Calm under pressure
- Problem resolution
- Decision-making
Certification
Texas Concealed Carry Permit
Interests
Software
Google Suite
Microsoft 360 Suite
Adobe Suite
Timeline
Medical Code Book Sales
Quality Contact Solutions
10.2022 - 12.2024
Sales Team Leader
CH Lone Star
06.2020 - 05.2022
Inside Sales Associate
Keller Willaims
05.2018 - 06.2020
Sales Representative
Colonial Life Insurance
02.2018 - 05.2018
Sales Associate
Lone Star Toyota of Lewisville
08.2016 - 11.2017
Rover/ Security Professional
Universal Services of America
09.2014 - 08.2016
Online Sales Manager
Online Sales Manager Online Sales Manager Steve's
04.2011 - 12.2012
No Degree - Criminal Justice
South Arkansas Univeristy
No Degree - Criminal Justice
Stayer University
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