Summary
Overview
Work History
Education
Skills
Credentials and Training
Timeline
Generic

RYAN M DINATALE

Wilmington,MA

Summary

Fitness enthusiast and former college athlete, seeking the Member Services Representative position at Planet Fitness, where my strong communication and interpersonal abilities can contribute to creating a positive and welcoming environment for members. Eager to apply skills in customer service and contribute to the success of Planet Fitness by ensuring exceptional member experiences.

Overview

8
8
years of professional experience

Work History

Farm Crew Member

Aeonian Farms
Westport, MA
06.2023 - 10.2023
  • Participated in all aspects of field management including soil amending, bed preparation, transplanting, weed management, harvesting and bed flipping.
  • Harvested produce for farmers markets with close attention and care ensuring quality of produce and harvest efficiency.
  • Ensured all produce washed and cooled with care and efficiency, paying close attention to quality control.
  • Maintained a clean and organized wash station and walk-in cooler.

Industrial Engineering Consultant

Boston Industrial Consulting
Danvers, MA
05.2021 - 07.2022
  • Collaborated with team members and helped create detailed schematics, drawings and plans for projects with help of programs such as AutoCAD.
  • Compiled documents and reports to present concepts, research and data analysis to clients.
  • Coordinated activities with suppliers, contractors or other departments.
  • Created accurate project specifications, documenting in technical manuals.
  • Analyzed design or requirement information for equipment or systems.
  • Conferred with technical personnel to prepare designs or operational plans.

Electronic Data Interchange (EDI) Specialist

TJX Companies
Marlborough, MA
10.2019 - 04.2021

Develop and manage project plans for client implementations of TMS systems. Manage 50+ LTL carrier relationships and oversee performance for EDI compliance, freight volumes, and schedule adherence.

  • Create and implement SOPs and carrier compliance KIPs to expedite processes, enhance supply chain network visibility, and decrease process times; drove 22% improvement for Swift Transportation and 9% for Premier Transportation.
  • Conduct root cause analysis of EDI transaction issues and identify necessary improvements.
  • Design and update policies, standards, and guidelines to ensure carrier adherence to SLA requirements.
  • Identified issues with design phase of Blue Yonder’s TMS implementation project to improve project planning.
  • Uncovered and resolved potential issues with EDI requirements for Blue Yonder project.
  • Created value-added opportunities to address external carrier partners through weekly and monthly management meetings.
  • Facilitated daily conference calls with LTLs with significant non-compliance to improve data transmission.
  • Trained 10 superusers in documenting SOPs and guides for using Blue Yonder’s newly adopted TMS.
  • Created and facilitated training sessions for internal teams on PowerPivot tools, MySQL database usage, identifying bad data, and troubleshooting EDI issues.

Systems Administrator

TJX Companies
Marlborough, MA
06.2019 - 10.2019

Designed and implemented systems and processes to improve reporting accuracies, achieve KPIs, and reduce workloads by developing and communicating new SOPs and workflows.

  • Collaborated with cross-functional internal teams to implement process and quality improvements.
  • Reduced time for EDI 214 update shipment status updates, improving freight visibility in supply chain by 50%.
  • Implemented late pickup appointment reason code requirements for EDI 214 shipment status updates to drive compliance from 52% to 76%.
  • Led Microsoft SQL Server training for associates and interns to support data analytics capabilities and enforce compliance with SLA requirements.

Transportation Management Systems Analyst

TJX Companies
Marlborough, MA
10.2017 - 06.2019

Performed analytics, compliance assessment, and logistics support to improve transportation management operations.

  • Implemented EDI 214 Shipment Status Update requirements to improve late code compliance from 43% to 83%.
  • Partnered with internal carrier management teams to train associates on SLA adherence and compliance.
  • Rectified Transload EDI 212 equipment manifests by identifying issues and cut process time by 50% to rectify errant data.

Supply Chain Software Lead Consultant

Manhattan Associates Inc.
Atlanta, GA
01.2016 - 11.2016

Led foreign and domestic internal teams in executing initiatives to support efficient, effective operations for Manhattan clients such as Burlington Coat Factory, Publix Supermarkets, and LBrands Inc.

  • Served as lead consultant for implementation of Burlington’s SAS Domestic Inbound Transportation Management System.
  • Delivered technical alignment between Manhattan’s internal teams and Burlington’s carriers, vendors, and internal teams.
  • Developed and delivered on-site support, training, and coaching to clients; created user training manuals to optimize client adoption of solutions.
  • Performed data mining and analysis, system audits, user acceptance testing, and EDI analysis to ensure success of implementations.
  • Documented and accommodated client needs, wrote requirements, and communicated to SaaS IT teams.

Education

Bachelor of Science in Business Administration -

University Of South Carolina, Moore School Of Business
05.2015

Skills

  • Customer Service
  • Issue Resolution
  • Complaint Handling
  • Teamwork and Collaboration
  • Account Management
  • Computer Skills
  • Knowledge and Passion for Fitness and Health

Credentials and Training

  • Lean Six Sigma White/Yellow Belt Certified

Timeline

Farm Crew Member

Aeonian Farms
06.2023 - 10.2023

Industrial Engineering Consultant

Boston Industrial Consulting
05.2021 - 07.2022

Electronic Data Interchange (EDI) Specialist

TJX Companies
10.2019 - 04.2021

Systems Administrator

TJX Companies
06.2019 - 10.2019

Transportation Management Systems Analyst

TJX Companies
10.2017 - 06.2019

Supply Chain Software Lead Consultant

Manhattan Associates Inc.
01.2016 - 11.2016

Bachelor of Science in Business Administration -

University Of South Carolina, Moore School Of Business
RYAN M DINATALE